Cynthia Hetzel
Jacksonville
Summary
Independently driven when it comes to learning new skill sets and aligning goals with team
Upbeat and customer oriented. I have understand on how to work with the public professionally and optimistically
Overview
23
23
years of professional experience
2004
2004
years of post-secondary education
Work History
Team Mobile Expert
Team Mobile
Bellevue
05.2003 - Current
- Delivered expert customer service for mobile device inquiries and solutions.
- Assisted customers with device setup, troubleshooting, and software updates.
- Sales & Solutions: Recommending appropriate devices, services, and plans (voice, data, etc.) using solution-based selling.
- Digital Tool Proficiency: Leveraging in-store systems, self-service apps, and digital tools for sales and onboarding
- Conducted regular assessments of devices for quality assurance and functionality checks.
- Advised customers on which model best suits their needs based on budget constraints and desired features.
- Trained new staff on company policies, customer engagement, and sales techniques.
Cell Phone Technician
Asurion Insurance Services
Springfield
02.2025 - 05.2025
- Diagnosed and repaired Android & Apple cell phone models and brands.
- Utilized specialized tools for device disassembly and reassembly.
- Maintained accurate records of repairs and inventory management.
- Collaborated with team members to improve repair processes.
- Ensured compliance with safety protocols during repair operations.
- Completed new OS installations on phones, tablets and laptops.
- Diagnosed and resolved hardware and software issues on a variety of mobile devices.
- Installed, configured, and tested cellular phones to ensure proper operation.
- Replaced defective parts on customer cell phones such as batteries, back panels, & display screens.
Education
McCutcheon High School
Lafayette, INSome College (No Degree) - Business Administration And Management
Lincoln Land Community College
Jacksonville, ILSkills
- Device troubleshooting
- Device repair
- Solution-based selling
- Quality assurance checks
- Cooking Safety Skills
- Leadership Attributes
- Independent
- Team Building
Languages
Spanish
Limited
Affiliations
- Cooking
- Writing
- Reading
- Dungeon Master for DND
- Working with Animals
- Spending Time With My Nieces
- Working with electronics
- Computer building
- Learning about Analytics of different Businesses
- Learning New Games
- Learning New Ways to Approach & Socialize with people
References
References available upon request.
Timeline
Cell Phone Technician
Asurion Insurance Services
02.2025 - 05.2025
Team Mobile Expert
Team Mobile
05.2003 - Current
McCutcheon High School
Some College (No Degree) - Business Administration And Management
Lincoln Land Community College