Cynthia Diaz
Morton
Summary
Front Office Coordinator specializing in patient scheduling and insurance verification. Demonstrated success in optimizing office workflow and providing outstanding customer service. Strong organizational skills and attention to detail enhance operational efficiency.
Overview
14
14
years of professional experience
Work History
Front Office Coordinator
Easterseals
Bloomington
01.2019 - Current
- Coordinated daily front office operations and managed patient scheduling.
- Assisted clients with inquiries, providing exceptional customer service.
- Maintained accurate patient records and updated information in the system.
- Collaborated with healthcare professionals to streamline office workflows.
- Implemented office procedures to enhance operational efficiency and effectiveness.
- Trained new staff on front office protocols and software applications.
- Supported billing processes by verifying insurance information and documentation.
- Answered telephones, screened calls, and directed inquiries to the appropriate staff member.
- Greeted and welcomed guests upon arrival.
- Scheduled appointments for clients and visitors.
- Performed administrative support tasks, completing duties within required timeframes.
- Took initiative to resolve customer complaints quickly and efficiently.
- Monitored inventory levels of office supplies and placed orders when necessary.
- Developed strong relationships with customers to ensure satisfaction with services provided.
Biller-Dictation-Receptionist
Tazewell Mason County Special Education
Pekin
12.2016 - 07.2018
- Maintained up-to-date records of all billing activities including charges, adjustments, denials, and collections.
- Documented all account activity into electronic medical record system ensuring accuracy of data entry.
- Processed and monitored invoices, payments, and adjustments to ensure timely payment from insurance companies.
- Preparation and journal entry of MCSE deposits, and Medicaid coordination.
- Requisition purchase orders for Tazewell, Mason County Special Education, and Schramm Educational Center.
- Audiology coordination and transcription.
Program Assistant
Bethesda
Peoria
10.2015 - 11.2016
- Coordinated program schedules and logistics for various departmental initiatives.
- Organized meetings, prepared agendas, and documented meeting minutes consistently.
- Assisted management with planning and logistics for program activities.
- Maintained detailed records of all program activities, data collection, and evaluation results.
- Maintained petty cash and ledgers for seven group homes.
- Organized special events such as conferences, workshops, training sessions. for program participants.
Administrative Secretary
Eureka United Methodist Church
Eureka
12.2011 - 12.2013
- Managed office communications and correspondence efficiently.
- Maintained filing systems and ensured document accuracy and accessibility.
- Answered phones, responded to inquiries, and directed calls appropriately.
- Provided administrative support to the executive team including filing, faxing, photocopying, scanning documents.
- Church Webpage.
Education
High School Diploma -
Pekin Community High School
Pekin, IL07-1983
Some College (No Degree) -
Illinois Central Collegew
East Peoria, ILSkills
- Patient scheduling and insurance verification
- Medical records management
- Office workflow optimization
- Software training
- Customer relationship management
Affiliations
- Hiking, Kayaking, Swimming, Gardening, Baking, Volunteering at Blessed Sacrement
Timeline
Front Office Coordinator
Easterseals
01.2019 - Current
Biller-Dictation-Receptionist
Tazewell Mason County Special Education
12.2016 - 07.2018
Program Assistant
Bethesda
10.2015 - 11.2016
Administrative Secretary
Eureka United Methodist Church
12.2011 - 12.2013
High School Diploma -
Pekin Community High School
Some College (No Degree) -
Illinois Central Collegew