Chris Warren
Huntley
Summary
- Communicates efficiently and works well with others in a team atmosphere - Able to handle multiple projects/jobs concurrently - Works well in challenging situations - Great customer service knowledge and skill - Has a strong commitment to a team environment
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
5
5
years of professional experience
Work History
Server
Chilis
Vernon Hills, IL
- - Responsible for greeting customers as well as assisting with complete orders
- - Servicing customers, helping the kitchen as well throughout the premises (all types of parties)
- - Maintained a clean and tidy work environment
- - Kept up with the fast pace as well as staying busy whenever it was slower
- - Handled monies/cash for parts and worked with consumers directly
- 3 months
Lab Tech
Intertek
Algonquin, IL
- - Responsible for loading/unloading/testing equipment
- - Completed daily paperwork involved throughout every shift
- - Assisted with maintenance duties as well, lifting heavy office equipment etc.
- - Tested all lab equipment, completed daily lists/tasks
- 9 months
Food Runner [Dine-in/Take-Out]
Culvers
Palatine, IL
- - Mainly ran food to/from tables as well as Take-Out customers
- - Consistently kept up with inventory, stocking products
- - Worked with customers in all situations, fast and slow paces
- - Clean, organize and maintained work space throughout the restaurant
- 6 months
Telesales Representative
AT&T
Chicago Heights, IL
02.2021 - 06.2021
- Engaged customers through targeted calls to promote AT&T products and services.
- Managed customer inquiries and provided tailored solutions to enhance satisfaction.
- Utilized CRM software to track interactions and maintain accurate customer records.
- Collaborated with team members to develop effective sales strategies and improve outreach efforts.
Front Desk Agent
Homewood Suites Hotel
Schaumburg, IL
05.2017 - 12.2020
- Greeted and assisted guests during check-in and check-out processes.
- Managed reservations using hotel management software to ensure optimal occupancy.
- Answered guest inquiries and resolved issues promptly to enhance satisfaction.
- Collaborated with housekeeping to maintain cleanliness and readiness of rooms.
- Processed payments accurately, ensuring secure transactions for all guests.
- Assisted in training new front desk staff on procedures and customer service standards.
- Collected room deposits, fees, and payments.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Implemented new booking system feature that reduced check-in time for guests.
Night Auditor
Radisson Hotels, LLC
Schaumburg, IL
01.2016 - 04.2017
- Conducted nightly audits of financial transactions to ensure accuracy and compliance.
- Reconciled daily cash deposits with system-generated reports for error identification.
- Assisted guests with check-in and check-out processes, enhancing customer satisfaction.
- Prepared and generated end-of-day financial reports for management review.
- Monitored security systems and conducted property inspections to ensure safety standards.
- Completed night audit for guest ledgers to close bank and cash registers, reconciling issues quickly, and marking discrepancies.
- Oversaw night auditing of daily room occupancy and hotel revenue.
- Controlled cash and credit card payment transactions at front desk to successfully reduce errors.
- Handled emergency situations calmly and professionally, keeping guest safety as the top priority at all times.
Education
High School Diploma -
Palatine High School
Palatine, ILSkills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Hospitality service expertise
- Customer service
- Team collaboration
- Suggestive selling
- Guest relations management
- Regulatory compliance
- Food safety
- Server training
- Check payment processing
- Positive and professional
Timeline
Telesales Representative
AT&T
02.2021 - 06.2021
Front Desk Agent
Homewood Suites Hotel
05.2017 - 12.2020
Night Auditor
Radisson Hotels, LLC
01.2016 - 04.2017
Server
Chilis
Lab Tech
Intertek
Food Runner [Dine-in/Take-Out]
Culvers
High School Diploma -
Palatine High School