Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Cullen McNicholas

Orland Park

Summary

Possesses versatile skills in project management, problem-solving, and collaboration. Brings fresh perspective and strong commitment to quality and success. Recognized for adaptability and proactive approach in delivering effective solutions.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Server

Francesca's Restaurant Group
04.2021 - Current
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Cultivated warm relationships with regular customers.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Learned and followed local alcohol laws to keep restaurant compliant with regulations.
  • Served food and beverages promptly with focused attention to customer needs.
  • Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
  • Answered customers' questions, recommended items, and recorded order information.

Server Manager

Phoenix Kitchen & Cocktails
05.2021 - 03.2025
  • Checked establishment, service stands, and aisle area cleanliness before welcoming guests.
  • Handled guest complaints in positively and offered appreciation tokens to build customer loyalty.
  • Established team strengths and weaknesses and exploited opportunities to boost employee output and customer satisfaction.
  • Analyzed and generated end-of-shift and product inventory reports for performance and quality tracking purposes.
  • Led team of servers to consistently meet customer service and sales targets.
  • Trained servers on order management, food service quality and how to build rapport with guests.

Laborer

Decorator's Union
01.2020 - 04.2021
  • Loaded, unloaded, and moved material to and from storage and production areas.
  • Helped with erecting scaffolding and ladders.
  • Worked on sites, installing roofs and other exterior components.
  • Followed instructions and safety protocols while operating machinery and equipment.
  • Managed safe and efficient use of tools and equipment on construction sites.
  • Moved and cleared debris from work sites to dispose of in designated areas.

Education

Hospitality Management

Western Illinois University
Macomb, IL

High School Diploma -

Carl Sandburg High School
Orland Park

Skills

  • Team member support
  • Strong work ethic
  • Shift management
  • Sales expertise
  • Relationship management
  • Quality control
  • Guest engagement
  • Upselling techniques
  • Truck loading and unloading
  • Time management
  • Complex Problem-solving
  • Job site organization

Certification

Food Handeling Certification

Basset Liquor Control Certification

Timeline

Server Manager

Phoenix Kitchen & Cocktails
05.2021 - 03.2025

Server

Francesca's Restaurant Group
04.2021 - Current

Laborer

Decorator's Union
01.2020 - 04.2021

Hospitality Management

Western Illinois University

High School Diploma -

Carl Sandburg High School

Similar Profiles

CREATE PROFILE
Cullen McNicholas