Crystal Zamudio
Joliet
Summary
Experienced Certified Pharmacy Technician knowledgeable in pharmacy operations offering 10 years of experience, eager to bring talent and expertise to workplace, but also eager to learn inpatient pharmacy tasks. Successful in building relationships with customers and healthcare professionals for sustained business growth. Team-oriented and dedicated to collaboratively deliver exceptional growth.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Lead Certified Pharmacy Technician
Walmart
08.2015 - Current
- Answer incoming phone calls and address questions from customers and healthcare providers.
- Complete paperwork, entering prescription and insurance or billing information into patient profiles.
- Solve customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Consult with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Help pharmacist clear problematic prescriptions and address customer questions to keep pharmacy efficient.
- Maintain proper drug storage procedures, registries, and records for controlled drugs.
- Maintain drug inventory levels by ordering necessary medications and supplies.
- Stock, label, and inventoried medication to keep accurate records.
- Train new technicians
- Administer vaccines
Pharmacy Technician
Osco Pharmacy
03.2008 - 05.2008
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Stocked, labeled, and inventoried medication to keep accurate records.
Education
Pharmacy - Pharmacy Technician
Everest College - Chicago
Chicago, IL02.2008
High School Diploma -
Dugan High School
Chicago, IL06.2007
Skills
- Assisting Pharmacists
- Health Insurance Plan Knowledge
- FDA and HIPAA Compliance
- Workflow Optimization
- Staff Leadership
- Resolving Complaints
- Problem-Solving Skills
- Team Collaboration
- Inventory Control
- Active Listening
Certification
- CPhT - Certified Pharmacy Technician
- IDPFR- Licensed Pharmacy Technician
Timeline
Lead Certified Pharmacy Technician
Walmart
08.2015 - Current
Pharmacy Technician
Osco Pharmacy
03.2008 - 05.2008
Pharmacy - Pharmacy Technician
Everest College - Chicago
High School Diploma -
Dugan High School
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