Summary
Overview
Work History
Education
Skills
Timeline
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Crystal Yousif

Chicago,IL

Summary

Growth-focused and dynamic professional with over ten years of experience in sales and customer service. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service.

Overview

10
10
years of professional experience

Work History

Account Executive

Insight
04.2021 - 04.2023
  • Exceeded sales targets consistently by identifying new business opportunities and creating customized solutions for clients.
  • Established long-lasting relationships with key decision-makers within client organizations, solidifying the company''s reputation as a trusted partner in their respective industries.
  • Maintained up-to-date knowledge on product offerings, ensuring accurate representation during sales pitches or negotiations with clients.
  • Achieved 20% YoY revenue growth through strategic tactics.
  • Negotiated contracts successfully, securing favorable terms for both the company and clients.

Wealth Management | Client Service Associate

J.P. Morgan Chase & Co.
10.2018 - 04.2021
  • Provided high quality service to Private Banking clients over the phone and by email.
  • Responsible for assisting clients and advisors with all aspects of the online experience.
  • Utilized multiple systems, often simultaneously, to provide quick and thorough service to clients across all of their accounts.
  • Researched, follow-up, and resolved client inquires and problems in a timely fashion through effective interaction with clients and advisors.
  • Maintained up-to-date records of every call at all times in tracking data base.

Assistant General Manager

World Of Beer
01.2013 - 04.2018
  • Managed the hiring and training of staff since restaurant opening.
  • Designed and organized layout of restaurant and back up inventory.
  • Administered operational functions and planned appropriate strategies.
  • Supervised everyday functions while implementing and maintaining cost effective operations.
  • Created and implemented conflict resolution strategies to drive both, customer and employee satisfaction.
  • Monitored effective use of budget and developed marketing strategies accordingly to increase sales.
  • Managed guest complaints and facilitated appropriate actions.

Education

Bachelor of Arts - History (Pre-Law)

Northeastern Illinois University
Chicago, IL

Skills

  • Relationships Building
  • Strong Communication and Interpersonal Skills
  • Strategic Account Management and Development
  • Sales Forecasting and Pipeline Management
  • Cross-functional Collaboration
  • Strategic Analysis & Planning
  • Team Leadership & Training
  • Adaptability and Flexibility

Timeline

Account Executive

Insight
04.2021 - 04.2023

Wealth Management | Client Service Associate

J.P. Morgan Chase & Co.
10.2018 - 04.2021

Assistant General Manager

World Of Beer
01.2013 - 04.2018

Bachelor of Arts - History (Pre-Law)

Northeastern Illinois University

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Crystal Yousif