Crystal White
Bushnell
Summary
Experienced with managing pharmacy operations, ensuring optimal inventory levels, and maintaining regulatory compliance. Utilizes strong leadership skills to foster team collaboration and achieve high levels of customer satisfaction. Knowledge of pharmaceutical practices and effective problem-solving techniques to drive operational success.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Pharmacy Manager
CVS Pharmacy
03.2025 - Current
- Managed daily pharmacy operations, ensuring compliance with state and federal regulations.
- Supervised pharmacy staff, providing training and support to enhance workflow efficiency.
- Oversaw medication dispensing processes, maintaining accuracy and patient safety.
- Implemented inventory management strategies to optimize stock levels and reduce waste.
- Resolved customer inquiries and concerns, enhancing overall patient satisfaction.
- Monitored and managed pharmacy staff performance to maximize productivity and customer satisfaction.
- Vaccinated patients to provide immunity against influenza, pneumonia, and other diseases.
Staff Pharmacist
CVS Pharmacy
02.2022 - Current
- Managed medication dispensing to ensure patient safety and compliance with regulatory standards.
- Collaborated with healthcare providers to resolve medication-related issues effectively.
- Trained and mentored pharmacy technicians on best practices and operational procedures.
- Reviewed and verified prescriptions for accuracy, ensuring adherence to formulary guidelines.
- Provided exceptional customer service, addressing inquiries and resolving concerns promptly.
- Effectively resolved insurance rejections and other billing issues.
- Checked prescriptions for appropriate dosage, drug interactions, allergies and contra-indications before dispensing medications.
Pharmacy Manager
Walgreen's Pharmacy
10.2018 - 02.2022
- Conducted regular audits of pharmacy practices to ensure adherence to company policies.
- Collaborated with healthcare professionals to improve patient care services and outcomes.
- Developed staff schedules, ensuring adequate coverage for peak service times.
- Educated patients on possible drug interactions, potential side effects, and optimal methods of administration.
- Addressed customer complaints professionally and efficiently by conducting root-cause analysis investigations to resolve issues effectively.
Staff Pharmacist
Walgreens Pharmacy
08.2016 - 09.2018
- Managed medication dispensing to ensure patient safety and compliance with regulatory standards.
- Supported clinical services such as immunizations administration, leading to increased accessibility for patients in need.
- Contributed to a positive workplace culture by fostering open communication channels among team members and promoting professional development opportunities.
- Provided comprehensive staff support during peak hours, effectively managing increased workload without compromising quality of service or patient safety.
Staff Pharmacist
Complete Care Pharmacy
09.2008 - 06.2016
- Implemented workflow improvements that enhanced efficiency in prescription processing.
- Maintained inventory levels and managed stock to prevent shortages and reduce waste.
- Provided medication therapy management to patients using Outcomes and Mirixa.
- Coordinated pharmacy staff schedule and assisted with personnel monitoring and performance evaluations.
- Properly compounded and dispensed medications as prescribed by doctors and dentists.
- Administered immunizations and met with patients for medication consultations, effectively improving awareness of pharmacy's health services.
Education
Bachelor of Science - Pharmacy
Butler University
Indianapolis, IN05-1988
Skills
- Patient education and counseling
- Prescription verification
- Workflow optimization
- Pharmacy operations management
- Drug inventory management
- Staff training
- Drug utilization review
- Immunizations
- Performance metrics
- Quality assurance
- Team building
- Decision-making
- Problem identification
- CPR/AED
- Employee performance evaluations
- Medicare compliance
Certification
- Certified Immunizer
- Certifications in both sterile and non sterile pharmaceutical compounding
- MTM Certification training
- Long Acting antipsychotic injectable certification
Timeline
Pharmacy Manager
CVS Pharmacy
03.2025 - Current
Staff Pharmacist
CVS Pharmacy
02.2022 - Current
Pharmacy Manager
Walgreen's Pharmacy
10.2018 - 02.2022
Staff Pharmacist
Walgreens Pharmacy
08.2016 - 09.2018
Staff Pharmacist
Complete Care Pharmacy
09.2008 - 06.2016
Bachelor of Science - Pharmacy
Butler University