Crystal Turbett
Summary
Dynamic and compassionate social worker with over 11 years of experience in clinical case management and medical crisis intervention. Skilled in building trust and rapport with clients from diverse backgrounds and delivering culturally sensitive care. Proven leadership in clinical supervision, case planning, and diagnosis management. Committed to delivering high-quality, cost-effective care with a focus on improving patient outcomes and operational efficiency.
Overview
12
12
years of professional experience
Work History
Lead Practice Transformation Coach, Implementation
Collaborative Health Systems/Centene
01.2018 - Current
- Responsible for the orientation and onboarding of newly contracted providers prior to contract start dates, successfully onboarding 109 providers.
- Developed and implemented performance improvement initiatives for underperforming providers and markets.
- Created and developed a comprehensive Value-Based Care Training Handbook for onboarding newly contracted providers across various lines of business.
- Implemented value-based care services in provider offices across various Lines of Business, including MSSP, MDPCP, ACO REACH, and CIPA
- Designed, implemented, and trained market staff on the Clinical Facesheet Initiative, enabling providers to effectively summarize patient information from a quality, claims, and disease management perspective.
- Develop and implement changes to root causes of financial and quality underperformance and communicate strategies to providers and provider groups.
- Liaison to practices to provide on-site and remote assistance and facilitation to the clinicians, care teams and their associated practices to drive improvement in clinical quality and operational efficiency.
- Actively participate in cross-functional teams to conduct work and resolve enterprise and regional issues
Supervisor of Care Management, MMAI
Centene
01.2018 - 01.2023
- Boosted team productivity by implementing optimized scheduling and task allocation systems.
- Led staff training programs to enhance overall performance and support professional development.
- Oversaw daily operations, ensuring the consistent delivery of high-quality care services.
- Increased patient satisfaction through close supervision and guidance of care team interactions.
- Partnered with management to develop and implement policies and procedures that improved operational efficiency.
- Designed and implemented a multi-line phone system (queue) strategy to enhance communication between care managers and patients.
- Developed job aids and conducted audits to ensure care managers maintained high performance standards.
- Presented quality metrics and outcomes to CMS and other regulatory bodies.
Creator/Executive Director of Operations
CrystalTDoesTherapy, PLLC
1 2020 - Current
- Streamlined project workflow for increased efficiency and productivity by implementing effective organizational systems.
- Boosted company's online presence with engaging social media strategies, resulting in higher audience engagement and growth.
- Developed innovative solutions to design challenges, leading to improved user experience on digital platforms.
- Successful completion of client projects by providing valuable input during brainstorming sessions and concept development stages.
- Conducted extensive research on industry trends to stay current on emerging technologies, ensuring cutting-edge designs for clients'' projects.
- Improved overall aesthetics of company website by redesigning key elements based on user feedback and analytics data analysis results.
Outpatient Therapist
New Oakland Family Center
01.2020 - 07.2022
- Performs mental health diagnostic assessments and provides individual, family, and group therapy within established programs and services
- Provide crisis intervention and referrals for clients in cooperation with the medical department and established agency guidelines
- Provides consultations on other patients being served at the request of physicians and other staff
- Coordination of care and communication with other agencies/providers
- Participates in monitoring and evaluating quality of care provided
- Collaborates with case managers and community liaisons in implementing and documentation of discharge planning responsibilities
Program Coordinator I - Full Time
Meridian/Centene
01.2018 - 06.2020
- Manage an assigned caseload of 337 Meridian Medicare/Medicaid members while remaining in compliance with all internal and regulatory requirements
- Establishing and retaining an interpersonal relationship with each High-Strat members, while ensuring every member is receiving the best care there is to offer.
- Integrating behavioral, physical, and social needs for members who lack the ability to care for themselves.
- Focus primarily on providing the best quality care for high-risk members that are in high-cost populations.
- Developed and adapted individualized treatment plans according to patient goals
- Communicated with primary care physicians or emergency care providers to relay patient needs
Psychiatric Social Worker Intern
DMC Huron Valley-Sinai Hospital
09.2018 - 04.2019
- Developed and implemented detailed pre-discharge plans for clients soon to be reintegrated into the community
- Presented clinical documentation and observations to interdisciplinary team
- Provided social work services to Psychiatric groups, including psychosocial assessments, individual and family therapy, case management, discharge planning and referrals
- Developed social work and discharged planning aspects of patient care plans in collaboration with the interdisciplinary treatment team
- Coordinated patient care from pre-admission to post-discharge follow-up
Case Manager
Vista Maria
05.2012 - 03.2019
- Supplied crisis intervention and substance abuse services to patients in the community
- Interviewed and evaluated clients, including conducting safety and risk assessments
- Offered therapeutic services and crisis intervention to emotionally disturbed children and adolescents
- Referred clients to social services agencies
- Maintained regular contact with clients, including visiting clients' homes
- Provided supportive counseling and crisis intervention during new diagnosis or extended hospital stay to aid in adjustment to illness and hospitalization
Insurance Verification Specialist
Solara Medical Supplies
11.2013 - 12.2017
- Verified patients’ eligibility and claims status with insurance agencies such as Medicaid and Medicare(MCOS)
- Trained internal staff members on administrative processes, work instructions and procedures to facilitate consistent and seamless company operations
- Verified that patients had the proper insurance coverage prior to any procedures or appointment scheduling
- Adeptly managed a multi-line phone system and pleasantly greeted all patients
- Prepared patient charts, pre-admissions and consent forms as necessary
- Responded to correspondence from insurance companies
- Treated all patients, their families, visitors, peers, staff and providers in a pleasant and courteous manner
Education
Master of Science - Social Work
Wayne State University
Detroit, MI2019
Bachelor of Social Work - Social Work
Eastern Michigan University
Ypsilanti2017
Medical Assisting Certificate -
Ross Medical Education Center
Brighton, MI01.2008
Skills
- Care Planning
- Organized
- Problem-Solving
- Attention to Detail
- Effective Communication
- Analytical thinker
- Quality Improvement
- Calm under pressure
- CPR/AED/First Aid Certified
Licensure
- Limited Master's Of Social Work, LLMSW, Renewal April 2025, Full Licensure expected in November 2024
Volunteer
- Vista Maria Mentor, 5 years
- Human Trafficking Shelter, 4 months (Internship)
- Residential Treatment Facility, 4 months (Internship)
- American House, 4 months
- American Diabetes Association, 2 months
- JDRF Convention, 2 years in a row (once a year occurrence)
Timeline
Outpatient Therapist
New Oakland Family Center
01.2020 - 07.2022
Psychiatric Social Worker Intern
DMC Huron Valley-Sinai Hospital
09.2018 - 04.2019
Lead Practice Transformation Coach, Implementation
Collaborative Health Systems/Centene
01.2018 - Current
Supervisor of Care Management, MMAI
Centene
01.2018 - 01.2023
Program Coordinator I - Full Time
Meridian/Centene
01.2018 - 06.2020
Insurance Verification Specialist
Solara Medical Supplies
11.2013 - 12.2017
Case Manager
Vista Maria
05.2012 - 03.2019
Creator/Executive Director of Operations
CrystalTDoesTherapy, PLLC
1 2020 - Current
Master of Science - Social Work
Wayne State University
Bachelor of Social Work - Social Work
Eastern Michigan University
Medical Assisting Certificate -
Ross Medical Education Center
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