Crystal Sanchez
Berkeley
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Server/Bartender
Olive Garden Restaurant
08.2022 - 08.2025
- Provided exceptional customer service to enhance dining experience and ensure guest satisfaction.
- Gained hands-on serving experience, including order taking, food running, and ensuring accuracy and satisfaction
- Strengthened teamwork, multitasking and problem-solving skills while consistently
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
Life Insurance Agent
PFS Investments
01.2021 - 09.2024
- Developed customized life insurance plans to meet client needs and financial goals.
- Led workshops on financial literacy, educating clients about insurance products and investment strategies.
- Built long-term relationships with clients by offering attentive service and ongoing support for their life insurance needs.
- Increased client satisfaction by providing personalized and knowledgeable life insurance consultations.
Food Service Manager
Chipotle Restaurant
01.2019 - 07.2021
- Supervised daily operations to ensure quality food preparation and exceptional customer service.
- Controlled labor hours and inventory costs through hands-on management and proactive changes.
- Delivered exceptional guest experiences through diligent oversight of daily operations, addressing concerns promptly and professionally.
- Streamlined communication between front-of-house and kitchen staff, implementing digital ordering system to reduce errors.
Lifeguard/Swim Instructor
Elk Grove Park District
05.2018 - 07.2019
- Monitored pool activities to ensure safety and compliance with regulations.
- Improved team coordination with structured communication drills.
- Collaborated with other instructors to develop innovative teaching methods for improved student outcomes.
- Promoted a fun learning environment through engaging activities and games designed to reinforce essential swimming skills.
Education
High School Diploma -
Proviso West High School
Hillside, ILAssociate of Science - Dental Assistance
Triton College
River Grove, IL12-2022
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- High volume dining
- Sales techniques
- POS operation
- High energy and stamina
- Problem-solving
Certification
- Certified Dental Assistant
- Certified in CPR and First Aid
- Certified in Food Handlers and BASSET
- Licensed in Life Insurance
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Server/Bartender
Olive Garden Restaurant
08.2022 - 08.2025
Life Insurance Agent
PFS Investments
01.2021 - 09.2024
Food Service Manager
Chipotle Restaurant
01.2019 - 07.2021
Lifeguard/Swim Instructor
Elk Grove Park District
05.2018 - 07.2019
High School Diploma -
Proviso West High School
Associate of Science - Dental Assistance
Triton College