Crystal Roque
Cicero
Summary
Hardworking employee with customer service and time management abilities. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
5
5
years of professional experience
Work History
Beauty Advisor
Sally Beauty Supply
Cicero
04.2024 - Current
- Assisted customers in selecting beauty products based on individual needs.
- Educated customers about hair care techniques and product benefits.
- Promoted special offers and loyalty programs to encourage repeat business.
- Educated customers about the proper use of cosmetics, fragrances and other beauty items.
- Processed transactions accurately and handled cash register operations consistently.
- Maximized sales by cross-selling and upselling higher-profit products.
Life Insurance Sales Agent
American Income Life Insurance Company
Cicero
10.2022 - 08.2023
- Sold whole and term life insurance products to individuals and affinity groups within assigned territory using advising selling techniques.
- Managed over 50 customer calls per day.
- Sought out new clients and developed client relationships through networking, direct referrals, lead databases, and cold calling.
- Customized existing insurance programs to suit individual client needs by analyzing specific requirements.
- Recommended type and amount of coverage based on analysis of customers' circumstances using persuasive sales techniques.
- Developed sales strategies to increase sales of insurance policies.
Customer Service Representative
Hoots Wings
Cicero
04.2021 - 08.2022
- Collaborated with kitchen staff to ensure timely food delivery.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Participated in team meetings and training sessions to stay informed about product updates and changes.
- Operated kitchen equipment safely and efficiently during food preparation.
Education
High School Diploma -
Morton East High School
Cicero, IL05-2020
Some College (No Degree) - Respiratory Therapy
Triton College
River Grove, ILSkills
- POS system expert
- Recordkeeping strengths
- Customer service experience
- Attention to detail
- Multitasking and organization
- Cash handling
- Analytical thinking
Languages
English
Native/ Bilingual
Spanish
Native/ Bilingual
Affiliations
Jewelry Making
Timeline
Beauty Advisor
Sally Beauty Supply
04.2024 - Current
Life Insurance Sales Agent
American Income Life Insurance Company
10.2022 - 08.2023
Customer Service Representative
Hoots Wings
04.2021 - 08.2022
High School Diploma -
Morton East High School
Some College (No Degree) - Respiratory Therapy
Triton College