Crystal Rivera
Bolingbrook
Summary
Proficient insurance professional with top-notch skills in organizing paperwork, conducting research, and satisfying customer needs. Offering many years of experience in claims.
Overview
9
9
years of professional experience
Work History
Bilingual Claims Resolution Specialist
Liberty Mutual Insurance Company
Warrenville
07.2021 - 08.2025
- Manages, handles and resolves minor to complex liability claims for bilingual customers
- Build rapport with management, internal and external customers
- Provide coaching, feedback and enrichments to team members
- Assisted team managers in resolving customers unresolved issues resulting in minimal escalations
- Provided assistance to team members in managing and reducing inventory resulting in overall customer satisfaction
- Negotiated subrogation demands with third party carriers within policy limits.
Total Loss Representative
Liberty Mutual Insurance Company
Warrenville
05.2017 - 07.2021
- Manages, handles and resolves minor to complex liability claims
- Evaluate and investigate liability and coverage
- Settled claims within prescribed procedures and authority
- Negotiate Total loss settlements for numerous total loss claims
- Act as Subject Matter Expert for Compliance, Coverage Denials, and Digital platforms used within the company
- Provide superior customer service to customers through phone and email contact.
Claims Associate
State Farm Mutual Automobile Insurance Company
Downers Grove
08.2016 - 04.2017
- Determined, investigated and finalized liability for new auto express claims
- Reviewed customer policies to determine which coverage apply
- Adhered to schedule and task metrics on a daily basis
- Issued payments to customers, rental vendors, and body shops within authority limits
- Worked with other insurance companies to settle subrogation demands
- Provided customer service to external customers
Education
License W401855
FL ALL LINES ADJUSTER LICENSE 7020
Skills
- Fast-paced environments
- Quick thinking
- Interpersonal
- Analytical
- Claims processing
- Policy interpretation
- Liability assessment
- Coverage analysis
- Subrogation negotiation
- Customer relationship management
- Conflict resolution
- Detailed documentation
- Effective communication
- Team collaboration
- Time management
- Coaching team members
- Negotiation strategies
- Policy coverage expert
- Policy coverage determinations
- Liability determinations
- Claims investigation
- Fraud analysis
- Insurance terminology
- Claims evaluation
- Active listening
- Settlement negotiations
- CCC reports
- Damage itemization
- MS office
- Support litigation
Languages
Spanish, Fluent
Timeline
Bilingual Claims Resolution Specialist
Liberty Mutual Insurance Company
07.2021 - 08.2025
Total Loss Representative
Liberty Mutual Insurance Company
05.2017 - 07.2021
Claims Associate
State Farm Mutual Automobile Insurance Company
08.2016 - 04.2017
License W401855
FL ALL LINES ADJUSTER LICENSE 7020