Summary
Overview
Work History
Education
Skills
Certification
Timeline
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Crystal Kitsmiller

Joliet

Summary

Hardworking professional with proven relationship-building and time management skills in fast-paced restaurant environments. Successful at handling tables of all sizes with accuracy and impeccable service skills. Strives to meet customer needs, drive satisfaction and promote long-term loyalty.

Attentive professional with high-level navigation and route-planning skills. Monitors bus operations to safely adhere to stringent deadlines. Thorough knowledge of local routes, traffic laws, and safety protocols.

Dependable and service-focused delivery driver, motivated to deliver consistent, prompt, and courteous service.Reliable and energetic professional provides prompt, seamless access to supply. Veteran driver over several years delivers energetic approach to meeting expectations.

Overview

21
21
years of professional experience
1
1
Certification

Work History

School Bus Driver

First Student
Crest Hill
09.2024 - Current
  • Operated school bus safely to transport students to and from school.
  • Conducted pre-trip inspections to ensure bus safety and compliance.
  • Maintained communication with dispatch regarding route changes and delays.
  • Enforced safety rules and behavior expectations among passengers during transit.
  • Monitored student behavior on the bus and enforced rules consistently.
  • Attended staff meetings and training sessions regularly for professional development purposes.
  • Maintained bus cleanliness, inspected for mechanical problems, and reported any issues to supervisor.
  • Inspected vehicle tires, brakes, windshield wipers, lights and fluids to verify safe operation.

Delivery Driver

Lou Malantis
Joliet
01.2023 - Current
  • Delivered food orders to customers in a timely manner.
  • Communicated with customers regarding delivery status and updates.
  • Loaded and unloaded food items from the delivery vehicle efficiently.
  • Followed local traffic laws and company policies during deliveries.
  • Managed route planning to optimize delivery efficiency and reliability.
  • Collaborated with restaurant staff to ensure accurate order fulfillment.
  • Navigated routes with relevant map programs and GPS systems.

Delivery Driver

Papa Joes
Lockport
05.2019 - 08.2021
  • Delivered food orders to customers in a timely manner.
  • Reviewed delivery documents and orders and reported errors to supervisor.
  • Reviewed and verified invoices and purchase requests to confirm accuracy.
  • Adhered to all applicable traffic laws while driving delivery vehicle.
  • Grouped and routed deliveries according to designated areas to maintain efficient delivery times.
  • Handled merchandise in accordance with product handling standards.

Server/Trainer/Bartender

Red Lobster
Bolingbrook
04.2013 - 01.2014
  • Trained new servers on menu items and service standards.
  • Monitored service quality to ensure compliance with company standards.
  • Provided ongoing feedback to servers to promote continuous improvement.
  • Provided exceptional service to high volume of daily customers.
  • Educated waiters on menu, memorization strategies and how to convey information clearly.
  • Instructed new staff members on food handling procedures and service techniques.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Collaborated with management to identify training needs and develop strategies for continuous improvement.
  • Described drink flavors and taste profiles to customers to help with ordering decisions.
  • Managed accurate bar tabs and processed cash and credit card transactions.
  • Made friendly conversation with customers to provide enjoyable bar experience.
  • Attended regular training sessions to stay updated on new products or trends.

Server/Trainer/Bartender

Red Lobster
Orland a Park
08.2004 - 04.2013
  • Provided exceptional service to high volume of daily customers.
  • Prepared salads, appetizers, and garnishes to assist kitchen staff.
  • Verified guest satisfaction with meals and suggested additional items to increase restaurant sales.
  • Welcomed guests with personable attitude and brought beverage orders while reviewing menu options.
  • Mixed and served a variety of cocktails and beverages to guests.
  • Maintained cleanliness and organization of the bar area throughout shifts.
  • Assisted in training new bartenders on drink preparation and service standards.
  • Managed inventory by restocking supplies and tracking usage trends.
  • Engaged with customers to provide recommendations and ensure satisfaction.
  • Greeted customers and provided excellent customer service.

Education

High School Diploma -

Rich East High
Richton Park Il
06-1989

Skills

  • Vehicle operation
  • Route optimization
  • Safety inspections
  • Student monitoring
  • Incident reporting
  • Customer communication
  • Customer service
  • Menu knowledge
  • Time management
  • Order processing
  • Food safety standards
  • Team collaboration
  • Food and beverage pairings
  • Liquor, wine, and food service
  • Point of sale operation
  • Strong work ethic
  • Daily specials memorization
  • Cash handling
  • Point of sale (POS) system operations
  • High volume dining
  • Table bussing
  • Check payment processing
  • Exceptional customer service
  • Food running
  • Upselling techniques
  • Multitasking and organization

Certification

  • Food Handler Certificate 2/28/2023-2/28/2026

Timeline

School Bus Driver

First Student
09.2024 - Current

Delivery Driver

Lou Malantis
01.2023 - Current

Delivery Driver

Papa Joes
05.2019 - 08.2021

Server/Trainer/Bartender

Red Lobster
04.2013 - 01.2014

Server/Trainer/Bartender

Red Lobster
08.2004 - 04.2013

High School Diploma -

Rich East High

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Crystal Kitsmiller