Crystal Huss
Curran
Summary
Operations and Human Capital Leader with 15+ years of experience directing HR strategy, fiscal management, and business operations within a multi-function organization. Trusted advisor to ownership, overseeing workforce planning, compliance, revenue cycle management, cash flow stability, and organizational performance. Recognized for strengthening operational infrastructure, improving financial visibility, ensuring regulatory compliance, and aligning people strategy with business goals.
Overview
27
27
years of professional experience
Work History
Director of Operations
Dispatch Medical Transport
Springfield, IL
06.2011 - Current
- Led cross-functional teams to implement strategic initiatives across multiple departments.
- Streamlined operational processes to enhance efficiency and reduce costs.
- Developed and monitored key performance indicators to drive operational excellence.
- Fostered a culture of continuous improvement through training and mentoring programs.
- Analyzed market trends to inform strategic planning and resource allocation decisions.
- Coordinated supply chain logistics, optimizing inventory management for seamless operations.
- Established robust communication channels between stakeholders to facilitate collaboration.
- Implemented technology solutions that improved workflow automation and data accuracy.
- Oversaw daily operations across multiple departments, ensuring seamless coordination and efficient execution of tasks.
- Monitored budget and utilized operational resources.
- Oversaw day-to-day production activities in accordance with business objectives.
- Oversaw successful implementation of operational strategies and policies to drive organizational growth and productivity.
- Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
- Collaborated with senior management to develop and execute long-term corporate goals and objectives.
- Mentored and coached team members to foster productive and engaging work environment.
Medical Billing Manager
Alterna Care Home Health
Springfield, IL
04.2006 - 05.2011
- Led medical billing team to ensure compliance with healthcare regulations and payer requirements.
- Streamlined billing processes, enhancing accuracy and reducing claim denial rates.
- Developed training programs for staff on coding updates and billing procedures.
- Implemented electronic health record (EHR) systems, improving data retrieval efficiency.
- Analyzed billing reports to identify trends and recommend strategic improvements.
- Collaborated with healthcare providers to resolve billing discrepancies and optimize revenue cycle management.
- Oversaw preparation of financial statements related to medical billing operations.
- Mentored junior staff, fostering professional development and ensuring high-quality performance standards.
- Reviewed billing problems, researched issues, and resolved concerns.
- Worked with customers to develop payment plans and bring accounts current.
- Increased patient satisfaction by addressing billing inquiries promptly and professionally.
- Reduced denied claims through diligent review, correction, and resubmission of errors.
Billing Assistant
Heartland Dental Corporation
Springfield, IL
04.2004 - 05.2006
- Managed insurance claims processing and supported front-office financial operations.
- Processed billing statements accurately, ensuring timely issuance to clients.
- Managed patient accounts, resolving discrepancies and enhancing customer satisfaction.
- Collaborated with dental teams to streamline billing procedures and improve efficiency.
- Reviewed insurance claims for accuracy, reducing processing errors significantly.
- Trained new staff on billing software and company policies, fostering a knowledgeable team environment.
- Implemented best practices for data entry, increasing overall workflow efficiency by standardizing processes.
- Analyzed billing trends to identify areas for improvement and optimize revenue cycles.
Case Manager
SIU Department of Psychiatry
Springfield, IL
03.2002 - 04.2003
- Coordinated community-based mental health services and kept regulatory documentation.
- Developed individualized treatment plans to address client needs and improve mental health outcomes.
- Coordinated multidisciplinary team meetings to discuss case progress and align on treatment strategies.
- Conducted comprehensive assessments to evaluate client situations and determine appropriate interventions.
- Facilitated crisis intervention sessions, ensuring immediate support for clients in distressing situations.
- Implemented best practices for case documentation, enhancing accuracy and compliance with regulatory standards.
- Mentored junior staff on effective case management techniques, fostering professional growth within the team.
- Evaluated program effectiveness through feedback collection, driving continuous improvement in service delivery.
- Established strong community partnerships to enhance resource availability for clients seeking additional support services.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
Behavioral Health Associate
Lakeland Child Psychiatric Hospital
Springfield, MO
02.2000 - 03.2001
- Supported clinical staff in keeping a safe and structured treatment environment.
- Facilitated therapeutic group sessions to enhance patient engagement and emotional expression.
- Monitored patient behavior and documented observations to inform treatment plans effectively.
- Assisted in implementing individualized care strategies, adapting to patients' unique needs.
- Collaborated with multidisciplinary teams to coordinate comprehensive patient care initiatives.
- Developed training materials for new staff, enhancing onboarding efficiency and knowledge retention.
- Led crisis intervention efforts, ensuring patient safety and de-escalating volatile situations.
- Streamlined documentation processes, improving accuracy of patient records and reporting systems.
- Mentored junior staff on best practices in behavioral health treatment and support techniques.
- Maintained confidentiality of sensitive information according to HIPAA regulations and ethical guidelines for mental health professionals.
Intern
Department of Healthcare & Family Services
Pittsfield, IL
06.1999 - 08.2000
- Aided in workforce accountability and compliance tracking initiatives.
- Assisted in data entry and management for client case files.
- Supported team in conducting eligibility assessments for healthcare programs.
- Collaborated with staff to streamline workflow processes and improve efficiency.
- Engaged in training sessions to enhance understanding of healthcare policies.
- Conducted research to gather information on program updates and regulations.
- Provided administrative support by organizing documents and maintaining records.
- Facilitated communication between clients and service providers for issue resolution.
- Contributed to team meetings by sharing insights on process improvements and client feedback.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Education
Bachelor of Science - Human Services
Hannibal LaGrange College
Hannibal, MO01-2000
High School Diploma - undefined
Pittsfield High School
Pittsfield, IL01-1998
Skills
- Operational Leadership
- Human Resources Strategy
- Workforce Planning & Talent Acquisition
- Organizational Development
- Revenue Cycle Management
- Financial Oversight & Cash Flow Management
- Accounts Receivable & Payable
- Payroll & Compliance Administration
- Performance Management Systems
- Policy Development & Risk Mitigation
- Executive Reporting & Business Advisory
Timeline
Director of Operations
Dispatch Medical Transport
06.2011 - Current
Medical Billing Manager
Alterna Care Home Health
04.2006 - 05.2011
Billing Assistant
Heartland Dental Corporation
04.2004 - 05.2006
Case Manager
SIU Department of Psychiatry
03.2002 - 04.2003
Behavioral Health Associate
Lakeland Child Psychiatric Hospital
02.2000 - 03.2001
Intern
Department of Healthcare & Family Services
06.1999 - 08.2000
High School Diploma - undefined
Pittsfield High School
Bachelor of Science - Human Services
Hannibal LaGrange College