Crystal Guzman
39690 N Warren LN Beach Park
Summary
I am an enthusiastic seeking for an opportunity to progress in my career. Ready to utilize my education and skills. As a current medical assistant who attended school and always work hard and took on as many classes and summer classes to finish strong. I am very familiarized with health care work. Such as insurance, billing HIPPA, managing patient records, clinical responsibilities, and great computer skills with Microsoft office, excel, access, word, outlook and teams. I plan to offer my best service by working hard multitasking. And to use my Interpersonal skills to put people first and deliver personalized patient experiences and perform great work ethic and to always communicate with my team and supervisors.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Medical Assistant
Northshore University Health System
03.2021 - Current
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Directed patients to exam rooms, fielded questions, and prepared for physician examinations.
- Performed medical records management, including filing, organizing and scanning documents, and abstracting.
- Performed wound care, wound wrapping, floating to hospitals, EKG, vaccine administration, 5 min walks, applying heart monitors, reviewing medications and dosage.
- Performed excellent computer skills for patient care by using epic system, excel, windows, teams, word, and outlook, Microsoft office.
- Excellent with handling insurance and explains to the patient about their Co-pay and how much the insurance covered and what was the patient responsible for out of pocket.
- Answered customer telephone calls promptly and appropriately handled needs such as rescheduling patient appointments, verifying insurance and adding them to patients chart.
Shift Lead / Counter Help
Panda Express
10.2020 - 10.2021
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and organized work environment, ensuring safety standards were met consistently.
- Oversaw cash handling procedures, ensuring accuracy and proper documentation at all times.
Dental Assistant
Dental Dreams
07.2019 - 01.2020
- Cleaned and sanitized dental tools and equipment, straightened treatment rooms, and restocked supplies to prep for next patient and maintain health and safety practices.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
- Sanitized trays, instruments, and surfaces for clean dental office setting and patient safety.
- Provided chair-side assistance during examinations, improving dentist efficiency and patient satisfaction.
Front Desk Assistant
Dental Dreams
07.2019 - 01.2020
- Answered customer telephone calls promptly and appropriately handled needs.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Facilitated smooth operations during peak times with effective multitasking skills, managing multiple guest interactions simultaneously.
- Excellent computer navigation skills with windows, outlook, Excel, Teams, Word, Microsoft office.
- Excellent in handling insurances and inputting in our system and making sure patient examination was covered.
Education
Certificate - Medical Assisting
College of Lake County
Grayslake, IL04.2022
High School - Mathematics,Science, English, Social Studies
Waukegan High School
Waukegan, IL07.2019
Skills
- HIPAA Compliance
- Patient Scheduling
- Customer Service
- Medical terminology knowledge
- CPR certified
- Fast-paced learning
- Great ability to follow directions
- English and Spanish speaker Very punctual
- Very polite
- Self-motivated
- Loyalty awards given by other practice managers
- Care Awards by the patients
- Critical thinking
- Teamwork
- Adaptability
- Great public speaker
- Presentation skills
- Data analysis
- Leadership
- Manage my time promptly
- Very polite
- Punctual
- Spanish and English speaker
- Experience with epic, outlook, excel, access, teams, words, Microsoft office, and windows
- Health care experience environment with medical assisting, insurance, benefits, billing, abstracting, scanning, phone communications skills,
- Excellent compute navigating skills
- Great work ethic
- Multitasker
- Always trying to find work and keep busy
Accomplishments
I am proud to have successfully completed my education, which has equipped me with the skills and knowledge to become a helpful and respectful medical assistant. I have consistently demonstrated my commitment to providing compassionate care to patients and fostering a supportive and collaborative environment with my coworkers.
Certification
- College of lake county certification medical assistant
- College of lake county computer and microsoft certification
- Waukegan High School High school diploma
- CPR Certification
Hobbies
- Spend quality time with family
- Enjoy watching soccer games
- Be active with my church community
- Enjoy nature walks
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Medical Assistant
Northshore University Health System
03.2021 - Current
Shift Lead / Counter Help
Panda Express
10.2020 - 10.2021
Dental Assistant
Dental Dreams
07.2019 - 01.2020
Front Desk Assistant
Dental Dreams
07.2019 - 01.2020
Certificate - Medical Assisting
College of Lake County
High School - Mathematics,Science, English, Social Studies
Waukegan High School
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