Crystal Diaz
Cicero
Summary
Enthusiastic and detail-oriented entry-level office assistant with over 10 years of experience in providing excellent customer service and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals, and multitasking in fast-paced environments. Proficient in the Microsoft Office Suite and experienced in handling high-volume phone work. Strong organizational skills, and adaptable to learning new computer programs. Highly motivated and ready to contribute to a growing organization's mission to make a significant impact on the lives of others.
Overview
7
7
years of professional experience
Work History
Administrative Assistant/Receptionist
Modern Dental on Division
Chicago
04.2024 - Current
- Managed appointment scheduling for patient visits and consultations.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Processed patient payments via phone, e-billing, and sending statements on a day-to-day basis.
- Processed insurance claims, appeals, and follow-up documentation.
Receptionist Administrator
Southloop Dental Specialists
Chicago
10.2021 - 03.2023
- Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
- Obtained and processed payments from clients for products and services.
- Coordinated appointment calendar and balanced schedules to promote optimal productivity.
- Verified patient insurance eligibility and benefits for timely service delivery.
Administrative Assistant
Bucktown Endodontics
Chicago
12.2018 - 03.2020
- Managed patient scheduling and appointment confirmations for endodontic procedures.
- Assisted in billing processes by verifying insurance information and processing payments.
- Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
- Drafted letters and other correspondence related to cases.
Education
C.E Credits At Chicago Midwinter Dental Society
Chicago, IL02-2023
High School Diploma -
J. Sterling Morton East H.S
Cicero, IL06-2008
Skills
- Microsoft Office Suite
- Accounts receivable
- Insurance filing
- Type 60 wpm
- E-billing
- Record keeping
- Fluent in English/Spanish
References
References available upon request.
Timeline
Administrative Assistant/Receptionist
Modern Dental on Division
04.2024 - Current
Receptionist Administrator
Southloop Dental Specialists
10.2021 - 03.2023
Administrative Assistant
Bucktown Endodontics
12.2018 - 03.2020
C.E Credits At Chicago Midwinter Dental Society
High School Diploma -
J. Sterling Morton East H.S
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