Summary
Overview
Work History
Education
Skills
References
Timeline
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Crystal Diaz

Cicero

Summary

Enthusiastic and detail-oriented entry-level office assistant with over 10 years of experience in providing excellent customer service and maintaining efficient office operations. Skilled in effectively communicating with diverse individuals, and multitasking in fast-paced environments. Proficient in the Microsoft Office Suite and experienced in handling high-volume phone work. Strong organizational skills, and adaptable to learning new computer programs. Highly motivated and ready to contribute to a growing organization's mission to make a significant impact on the lives of others.

Overview

7
7
years of professional experience

Work History

Administrative Assistant/Receptionist

Modern Dental on Division
Chicago
04.2024 - Current
  • Managed appointment scheduling for patient visits and consultations.
  • Answered phone calls and emails to provide information, resulting in effective business correspondence.
  • Entered data into spreadsheets using Microsoft Excel or other similar programs.
  • Processed patient payments via phone, e-billing, and sending statements on a day-to-day basis.
  • Processed insurance claims, appeals, and follow-up documentation.

Receptionist Administrator

Southloop Dental Specialists
Chicago
10.2021 - 03.2023
  • Prepared documents such as reports, memos, letters, contracts, using Microsoft Office Suite applications.
  • Obtained and processed payments from clients for products and services.
  • Coordinated appointment calendar and balanced schedules to promote optimal productivity.
  • Verified patient insurance eligibility and benefits for timely service delivery.

Administrative Assistant

Bucktown Endodontics
Chicago
12.2018 - 03.2020
  • Managed patient scheduling and appointment confirmations for endodontic procedures.
  • Assisted in billing processes by verifying insurance information and processing payments.
  • Organized and maintained filing systems for physical and electronic documents, ensuring accuracy and confidentiality of records.
  • Drafted letters and other correspondence related to cases.

Education

C.E Credits At Chicago Midwinter Dental Society
Chicago, IL
02-2023

High School Diploma -

J. Sterling Morton East H.S
Cicero, IL
06-2008

Skills

  • Microsoft Office Suite
  • Accounts receivable
  • Insurance filing
  • Type 60 wpm
  • E-billing
  • Record keeping
  • Fluent in English/Spanish

References

References available upon request.

Timeline

Administrative Assistant/Receptionist

Modern Dental on Division
04.2024 - Current

Receptionist Administrator

Southloop Dental Specialists
10.2021 - 03.2023

Administrative Assistant

Bucktown Endodontics
12.2018 - 03.2020

C.E Credits At Chicago Midwinter Dental Society

High School Diploma -

J. Sterling Morton East H.S

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Crystal Diaz