Crystal Covarrubias
Maywood
Summary
Experienced General Manager with proven leadership at Wingstop, enhancing operational efficiency and elevating customer service standards. Skilled in problem resolution and team building, I successfully managed a high-volume environment, ensuring compliance with food safety measures while maintaining a positive workplace culture. Committed to excellence and continuous improvement with the team.
Overview
9
9
years of professional experience
Work History
Shipping and Receiving Clerk
Royal Bay
07.2025 - Current
- Coordinated shipping schedules to optimize delivery timelines and reduce delays.
- Check in drivers who are scheduled for an appointment to either pick up truckloads or deliver
- Once the trucks are either loaded or offloaded, we have them sign paperwork.
- Prepare orders with shipping labels that are needed for each order.
- Coordinated emergency shipments to fulfill urgent customer orders, maintaining high levels of customer satisfaction.
General Manager
Wingstop
06.2017 - 07.2025
- Perform all the duties of the Customer service to and cook positions
- Manage anywhere from 10-15 employees
- Making schedules
- Constantly cleaning and organizing the store
- Responsible of recruiting and termination
- Training the staff
- Analyze and receive all truck orders
- Count store inventory
- Input payroll
- Maintain labor productivity
- Engage with the team to make sure all food safety measures are met
- Responsible for all store operations
- Greeting customers and taking orders with a smile
- Making fast, accurate and consistent orders
- Prep the correct recipes for everything that is made in house.
- Maintaining cleanliness of the restaurant from the first thing the customer sees all the way to the back of the store
- Maintain a professional appearance at all times in compliance within the workplace
Inbound/ General Merchandise
Target
10.2020 - 11.2023
- Engage with guest in the most genuine way, be as respectful as possible
- Stock, back stock and zone product on the sales floor
- Execute a very detailed and effective sorting operation when dealing with a unload of a truck
- Supporting another positions when needing back up from cashiering to order pick ups.
- Demonstrating the importance of safety and compliance
- Working with an accuracy, sense of urgency, and attention to detail
- Maintaining sales floor in stocks for general merchandise categories
- Worked effectively in fast-paced environments.
Cashier/ Customer Service
McDonald's
06.2016 - 07.2017
- Connect with customers to ensure they have a positive experience
- Greeting guests and communicating with them whole ordering
- Keeping up with the store make sure everything is neat
- Insuring all orders are correct before handing them out and the customers are satisfied
- Being able to multitask in drive thru from ringing up customers to taking orders at the same time in a timely manner
- Stocking up any merchandise or food products
Education
High School Diploma -
J. Sterling Morton East High School
Cicero, ILSkills
- Leadership and team building
- Troubleshooting skills
- Operations management
- Collaborative team member
- Time management
- Effective leader
- Efficient multi-tasker
- Optimistic outlook
Timeline
Shipping and Receiving Clerk
Royal Bay
07.2025 - Current
Inbound/ General Merchandise
Target
10.2020 - 11.2023
General Manager
Wingstop
06.2017 - 07.2025
Cashier/ Customer Service
McDonald's
06.2016 - 07.2017
High School Diploma -
J. Sterling Morton East High School