Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Crystal Cooper

Chicago

Summary

Vigilant Security Ambassador known for high productivity and efficient task completion. Possess specialized skills in surveillance monitoring, conflict resolution, and access control systems. Excel in communication, teamwork, and problem-solving to ensure safety and security in diverse environments.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Security Ambassador

Crossroads Trading Co
Chicago
06.2025 - Current
  • Monitored customer interactions to ensure a safe shopping environment.
  • Assisted in loss prevention strategies to minimize theft risks.
  • Enforced store policies and procedures among staff and customers.
  • Provided excellent customer service while addressing security concerns.

Security Officer

Nordstrom Rack
Chicago
07.2022 - 06.2025
  • Conducted regular patrols to identify and address security concerns proactively.
  • Managed access control for employees and visitors to maintain security protocols.
  • Completed incident reports and documented loss prevention cases.
  • Maintained accurate logs of all security related activities.

Event Security Guard

Andy Frain Security Services
Chicago
02.2021 - 09.2022
  • Provided guidance on crowd control management during events.
  • Performed post-event inspections of facilities for damages caused by guests, vendors, or other external sources.
  • Maintained a detailed log of all security incidents that occurred at the event site.
  • Intervened in potentially dangerous situations by diffusing conflicts between guests and staff members.

Logistics /Security Officer

SIPI Metals Corporation
Chicago
12.2021 - 05.2022
  • Assisted with monitoring shipping, receiving, and warehouse operations.
  • Operated surveillance equipment to monitor critical areas effectively.
  • Verified photo IDs and tickets to allow guests passage.
  • Responded to alarms and conducted investigations as required.

Museum security guard

Allied Universal Security Services
Chicago
10.2020 - 11.2021
  • Conducted routine patrols of galleries and public areas to ensure safety and policy compliance.
  • Monitored exhibits and enforced museum protection policies to prevent damage or theft.
  • Responded to security incidents and assisted visitors while maintaining a professional presence.
  • Documented incidents and communicated security concerns to supervisors.

Education

John Hope College Prep
Chicago, IL

Skills

  • CCTV Monitoring
  • Access Control
  • Patrol Operations
  • Incident Reporting
  • Loss Prevention
  • Crowd Management
  • Conflict Resolution
  • Report Writing
  • Customer Service
  • Emergency Response

Certification

  • Perc card

Timeline

Security Ambassador

Crossroads Trading Co
06.2025 - Current

Security Officer

Nordstrom Rack
07.2022 - 06.2025

Logistics /Security Officer

SIPI Metals Corporation
12.2021 - 05.2022

Event Security Guard

Andy Frain Security Services
02.2021 - 09.2022

Museum security guard

Allied Universal Security Services
10.2020 - 11.2021

John Hope College Prep
Crystal Cooper