Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Cruz Zepeda

Rockford

Summary

I have worked as a dynamic Money Services Clerk at Casa Zepeda Inc., which is my families owned business, where I consistently enhanced customer satisfaction and maintained precise cash management procedures. In this role, I developed strong skills in database entry, financial recordkeeping, and relationship building, ensuring a positive and efficient experience for every customer. I also trained new staff members, promoted teamwork, and improved overall operational efficiency. Working in a family business taught me the importance of accountability, communication, and adaptability qualities I bring to every team I join. I am detail-oriented, committed to excellence, and dedicated to maintaining accuracy and professionalism in all tasks.

Overview

4
4
years of professional experience

Work History

Money Services Clerk

Casa Zepeda Inc.
04.2021 - 09.2025
  • Processed incoming and outgoing documents, ensuring accurate record-keeping and compliance with company standards.
  • Managed inventory data, maintaining accuracy in stock levels and facilitating timely replenishment orders.
  • Assisted in coordinating office operations, improving workflow efficiency through effective task prioritization.
  • Conducted regular audits of files to ensure completeness and adherence to organizational protocols.
  • Trained new clerks on operational procedures, fostering a supportive learning environment for skill development.
  • Improved customer satisfaction by promptly answering inquiries and providing accurate information.

Education

Bachelor of Science - LEJA

Western Illinois University
Macomb, IL
05-2029

High School Diploma -

Boylan Catholic High School
Rockford, IL
05-2025

Skills

  • Telephone etiquette
  • Customer satisfaction
  • Cash handling
  • Cash management
  • Administrative support
  • Database entry
  • Administrative tasks
  • Relationship building
  • Basic accounting
  • Verbal and writing communication
  • Time management
  • Attention to detail
  • Organizational skills

Languages

Spanish
Native or Bilingual
English
Native or Bilingual

Timeline

Money Services Clerk

Casa Zepeda Inc.
04.2021 - 09.2025

Bachelor of Science - LEJA

Western Illinois University

High School Diploma -

Boylan Catholic High School
Cruz Zepeda