Cristina Wurtzler
State of Illinois
SPRINGFIELD
2027
years of professional experience
Work History
Human Services Caseworker
1 Year 3 MonthsCorrectional Officer/Sergeant
6 Years 9 Months- Supervised daily operations within correctional facility, ensuring adherence to safety protocols and regulations.
- Trained and mentored junior officers on security procedures and crisis intervention techniques.
- Conducted regular inspections of inmate housing areas to maintain order and prevent contraband.
- Developed incident reports detailing disturbances or security breaches for administrative review.
Security Officer/Dispatcher
4 Years 4 Months- Monitored facility premises to ensure safety and compliance with hospital policies.
- Responded promptly to security incidents, coordinating with law enforcement as necessary.
Security Guard
7 Months- Monitored access points to ensure safety and security of premises.
- Conducted routine patrols to identify and mitigate potential hazards.
- Responded promptly to incidents, ensuring thorough reporting and resolution.
- Collaborated with law enforcement during emergency situations to maintain order.
Billing Clerk
3 Years 7 Months- Processed billing invoices accurately using ERP systems to ensure timely customer payments.
- Reconciled monthly statements, addressing discrepancies promptly to maintain financial integrity.
- Collaborated with internal teams to streamline billing processes, enhancing operational efficiency.
- Managed customer accounts and resolved inquiries related to billing, fostering positive client relationships.
Retail Sales Associate Cashier
2 Months- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with product inquiries and recommendations to enhance shopping experience.
- Maintained accurate cash register balances through diligent daily reconciliation.
- Collaborated with team members to ensure merchandise was stocked and organized effectively.
Home Care Aide
1 Year 9 Months- Assisted clients with daily living activities, ensuring comfort and dignity.
- Monitored client health and reported changes to healthcare professionals.
- Developed personalized care plans in collaboration with families and healthcare teams.
- Administered medications and maintained accurate medication records for clients.
Temp Worker
21 Years 7 Months- Assisted in daily operations, ensuring tasks completed efficiently and accurately.
- Adapted quickly to various job roles within different industries as assigned by agency.
- Followed safety protocols and guidelines while performing diverse tasks in fast-paced environments.
- Collaborated with team members to maintain workflow and support project completion.
Cashier
- Processed customer transactions efficiently and accurately using point-of-sale systems.
- Maintained cleanliness and organization of work area to enhance customer experience.
- Assisted in training new team members on operational procedures and customer service standards.
- Resolved customer complaints promptly, ensuring satisfaction and loyalty.
Cashier
- Collaborated with team members to achieve daily sales goals and improve service speed.
- Monitored inventory levels and restocked supplies as needed to prevent shortages.
- Executed promotional activities to increase product visibility and sales performance.
- Provided exceptional service by utilizing effective communication skills during busy shifts.
Machine Operator
- Operated high-speed mailing machines to ensure efficient production flow.
- Conducted routine maintenance checks to enhance equipment reliability and performance.
- Set up machines for various mailing projects, optimizing workflow for diverse tasks.
- Collaborated with team members to troubleshoot operational issues and implement solutions.
Education
Master of Science - Criminal Justice
Bachelor of Science - Criminal Justice
High School Diploma
Timeline
Human Services Caseworker
State of Illinois
05.2025 - CurrentRead More
Correctional Officer/Sergeant
State of Illinois- Department of Correction
08.2018 - 05.2025Read More
Security Officer/Dispatcher
Memorial Medical Center
04.2014 - 08.2018Read More
Security Guard
Securitas
09.2013 - 04.2014Read More
Billing Clerk
Watco Mechanical Services
01.2010 - 08.2013Read More
Retail Sales Associate Cashier
Walmart
01.2010 - 03.2010Read More
Home Care Aide
Addus Home Health Care
04.2008 - 01.2010Read More
Temp Worker
Express Employment Agency
01.2005 - 2008Read More
Cashier
Mcdonalds, PDI FOODS
2003 - 2004Read More
Cashier
Dollar General
2003 - 2004Read More
Machine Operator
Quicksilver Mailing Services
2001 - 2003Read More
Southern New Hampshire University
Master of Science from Criminal Justice
Read More
Southern New Hampshire University
Bachelor of Science from Criminal Justice
Read More
Riverton High School
High School Diploma
Read More