Summary
Overview
Work History
Education
Skills
Languages
References
Timeline
Generic

Cristina Taylor

Elgin

Summary

Versatile office and administrative support professional with comprehensive experience in various office environments. Skilled in managing office tasks, organizing records, and enhancing workflow efficiency. Demonstrated ability to adapt quickly to new software and systems, improving data management and operational processes. Made significant improvements in document organization and internal communication protocols, leading to smoother daily operations.

Overview

19
19
years of professional experience

Work History

Dispatcher Office Assistant

School District U-46
Elgin
11.2013 - 12.2024
  • Managed incoming calls and directed them to appropriate departments.
  • Maintained accurate records of dispatch activities and communications.
  • Assisted in coordinating schedules for deliveries and pickups.
  • Updated tracking systems with real-time information from drivers.
  • Supported office staff by organizing documents and files efficiently.
  • Communicated effectively with team members to ensure smooth operations.
  • Handled customer inquiries and provided timely responses for service issues.
  • Collaborated with drivers to confirm routes and delivery times regularly.
  • Created daily logs of dispatched vehicles and personnel.
  • Organized and maintained filing systems for documents related to the dispatch office.
  • Assisted dispatchers in answering phone calls, emails and other inquiries.
  • Entered data into computer systems to track dispatched items.
  • Monitored radio communications between drivers, supervisors and dispatchers.
  • Processed invoices for payment from vendors supplying goods or services to the dispatch office.
  • Performed administrative duties such as photocopying, faxing documents and ordering supplies.
  • Provided customer service support to clients seeking assistance with transportation services.
  • Tracked shipments using GPS technology in order to provide real-time status updates.
  • Maintained positive working relationship with fellow staff and management.
  • Answered phones and routed voicemails to respective employees.
  • Handled incoming calls and directed callers to appropriate department or employee.
  • Maintained front desk to provide positive first impression.
  • Offered reception coverage to relieve staff during absences or breaks.
  • Received and distributed mail, letters and packages.
  • Completed day-to-day duties accurately and efficiently.
  • Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
  • Prioritized and organized tasks to efficiently accomplish service goals.

License and Title Clerk

Piemonte Chevrolet
East Dundee
06.2012 - 10.2013
  • Processed vehicle titles and registrations for a high-volume dealership.
  • Verified documents for accuracy and compliance with state regulations.
  • Coordinated with finance and sales teams for title transfers.
  • Managed title inventory and maintained organized records electronically.
  • Ensured timely submission of paperwork to local government agencies.
  • Resolved discrepancies in titles through detailed research and communication.
  • Processed applications for new titles, transfers and duplicate titles.
  • Managed and filed paperwork to transfer vehicle ownership title from dealer to purchaser for new, used and wholesale sales.
  • Maintained current DMV title regulations knowledge for each state and processed compliant paperwork regardless of states involved.
  • Performed data entry of vehicle information into system for registration purposes.
  • Coordinated with other departments to resolve issues related to titling process.
  • Ensured that all necessary paperwork was completed correctly prior to closing out a transaction.
  • Reviewed state regulations to ensure compliance with rules and regulations governing motor vehicles titles.
  • Handled payments from customers for taxes, registration fees.
  • Verified accuracy of title documents for completeness and correctness.
  • Entered lien information into the system when applicable.
  • Maintained records of all transactions in a computer database.
  • Collected purchase funds and verified confirmed lienholder payoff before processing title.
  • Prepared daily reports to document title activity and sales.
  • Evaluated documents to determine property ownership.
  • Notified supervisor of possible delays and issues.
  • Maintained regular communications with clients to discuss and resolve issues.
  • Exchanged title-related information with realtors and lending personnel.
  • Processed completed and signed title documents through electronic vehicle registration program and maintained expert knowledge of computerized systems.

Head Cashier/Shipping and Receiving Associate

The Home Depot
Geneva
01.2006 - 09.2011
  • Supervised cashiers in daily operations and maintained efficient checkout processes.
  • Managed cash registers and ensured accurate cash handling procedures.
  • Trained new staff on customer service protocols and register operations.
  • Resolved customer inquiries and complaints to enhance shopping experiences.
  • Coordinated with management to implement promotional campaigns at the register.
  • Ensured compliance with company policies during all transactions and cash counts.
  • Facilitated communication between cashiers and store management for operational efficiency.
  • Handled returns, exchanges, and refunds in accordance with company policy while maintaining a high level of customer satisfaction.
  • Trained new team members in cash register operation, stock procedures, and customer services.
  • Scheduled and supervised cashiers during shifts, ensuring proper coverage of registers.
  • Coached employees on best practices for handling customer complaints quickly and effectively.
  • Performed opening and closing duties such as counting money, balancing tills, and reconciling discrepancies.
  • Helped customers find specific products, answered questions, and offered product advice.
  • Authorized discounts and special actions to resolve customer disputes and maintain satisfaction.
  • Assisted customers at checkout by providing excellent customer service and resolving any issues that arose.
  • Ensured all cashiers were trained in store policies and procedures, as well as safety protocols.
  • Conducted regular spot checks of cashier performance to ensure accuracy when processing payments.
  • Monitored checkout counters and self-checkout areas to assist with complex transactions.
  • Managed incoming and outgoing shipments for a busy distribution center.
  • Organized inventory and maintained accurate stock records daily.
  • Operated forklifts and pallet jacks to move materials efficiently.
  • Inspected shipments for damages and discrepancies upon receipt.
  • Collaborated with team members to streamline shipping processes effectively.
  • Processed outbound shipments, including packing and labeling products for delivery.
  • Received incoming shipments, verifying quantity and quality of items against purchase orders.
  • Operated forklifts, hand trucks, or other equipment to load, unload, transport and store goods.
  • Operated computers to access information related to shipping activities.
  • Maintained a clean work area by sweeping, dusting, mopping.
  • Organized materials into appropriate storage areas based on product type or size.
  • Checked items to be shipped against work orders to confirm correct quantities, destination and routing.
  • Maintained accurate records of all goods received and distributed in the warehouse.
  • Adhered to all safety standards while working with heavy machinery such as forklifts and pallet jacks.
  • Worked closely with carriers such as FedEx, UPS, USPS and DHL regarding pick-ups and deliveries.
  • Identified order discrepancies and damaged items and notified supervisor.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Education

High School Diploma -

Elgin High School
Elgin, IL
05-2002

Skills

  • Call routing
  • Record management
  • Dispatch coordination
  • Data entry
  • Team collaboration
  • Effective communication
  • Problem solving
  • Compliance verification
  • Detail orientation
  • Prioritization
  • Scheduling coordination
  • Relationship building
  • Support services
  • Spreadsheet creation
  • Crisis management
  • Problem-solving aptitude
  • Confidentiality maintenance
  • Analytical thinking
  • Excellent communication
  • Email management
  • Report writing
  • Multitasking capacity
  • Self-motivation
  • Customer service
  • Word processing
  • Interpersonal communication
  • Multitasking Abilities
  • Typing 40 wpm
  • Cash handling
  • Title processing
  • GPS tracking
  • Record keeping

Languages

English
Professional
Spanish
Limited

References

References available upon request.

Timeline

Dispatcher Office Assistant

School District U-46
11.2013 - 12.2024

License and Title Clerk

Piemonte Chevrolet
06.2012 - 10.2013

Head Cashier/Shipping and Receiving Associate

The Home Depot
01.2006 - 09.2011

High School Diploma -

Elgin High School

Similar Profiles

CREATE PROFILE
Cristina Taylor