Cristina Gove
Montgomery
Summary
Results-driven Senior Processor with a solid background at Luminate Bank, focused on enhancing efficiency through effective process improvements. Strong skills in mortgage processing and compliance management, complemented by a commitment to team training and exceptional customer service. Demonstrated success in achieving loan approvals and operational excellence through rigorous attention to detail and a robust work ethic.
Overview
13
13
years of professional experience
Work History
Senior Processor
Luminate Bank
Minneapolis
08.2024 - 01.2026
- Monitored daily operations for mortgage processing, including origination, underwriting, and prequalification.
- Managed loan applications from submission to approval, ensuring timely processing.
- Trained staff on compliance with loan processing procedures and systems.
- Identified process improvements that streamlined workflow efficiency.
- Performed data entry for loan processing, accurately inputting borrower information.
- Communicated with clients to gather additional information necessary for processing.
- Maintained a portfolio of loans at various processing stages, tracking progress and providing updates.
- Collaborated with accounting and legal departments to ensure accurate completion of loan documentation.
Senior Processor
Willow Processing
Phoenix
04.2023 - 08.2024
- Operated brokered transactions while managing an independent business.
- Processed high transaction volumes with exceptional accuracy and efficiency.
- Collaborated with teams to optimize processing workflows and enhance procedures.
- Ensured compliance with industry regulations and company policies consistently.
Senior Processor
Midwest Equity Mortgage
Chicago
05.2016 - 04.2023
- Developed and streamlined documentation processes, reducing errors by 40 percent.
- Implemented process improvements that increased productivity by 20 percent.
- Evaluated approvals in compliance with bank and government lending standards.
- Collaborated with senior management to identify and implement process enhancements.
- Processed high-volume loan applications with precision and efficiency.
- Reviewed financial statements and communicated with clients to clarify details.
- Conducted pre-funding activities for over 40 transactions monthly, ensuring accuracy.
- Maintained confidentiality of all submitted information per recent guidelines.
Office Manager
Advanced Physicians
Plainfield
07.2013 - 03.2016
- Implemented and optimized office systems to enhance productivity and streamline workflows.
- Managed budgets, scheduling, and administrative tasks, ensuring operational efficiency.
- Oversaw daily operations and procedures, maintaining seamless office functionality.
- Coordinated special projects, delivering results under tight deadlines.
- Demonstrated excellent problem-solving abilities in fast-paced environments.
- Handled multiple priorities effectively and efficiently.
- Maintained computer systems with expertise in Word, Excel, Office 365, PowerPoint, Outlook.
Education
B.S. - COMMUNICATION STUDIES
Illinois State University
Normal, IL01.2013
Skills
- Mortgage processing and underwriting
- Reports analysis and financial data analysis
- Expertise in Encompass, DU, and LP AUS systems
- Expertise in Office 365
- Loan documentation management
- Compliance oversight
- Workflow optimization strategies
- Effective communication skills
- Time management techniques
- Problem-solving abilities
- Training and development
- Decision-making capacity
- Quality control analysis
- Customer service excellence
- Strong work ethic
- Attention to detail
Timeline
Senior Processor
Luminate Bank
08.2024 - 01.2026
Senior Processor
Willow Processing
04.2023 - 08.2024
Senior Processor
Midwest Equity Mortgage
05.2016 - 04.2023
Office Manager
Advanced Physicians
07.2013 - 03.2016
B.S. - COMMUNICATION STUDIES
Illinois State University