Summary
Overview
Work History
Education
Skills
Websites
Certification
References
Languages
Timeline
Generic

Cristian Jesus Cruz

Greater Chicago Area

Summary

Dependable Front Office Coordinator with several years of experience and comprehensive knowledge of using and maintaining modern computer systems. Successful at multitasking and cultivating long-term relations with clients through best-in-class customer service. Looking to bring integrity and hard work to a new office. Currently looking to branch into the tech industry and sports industry.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Front Office Coordinator

ASSA ABLOY Door Group
Carol Stream
04.2023 - Current
  • Manage customer inquiries, ensuring accurate information and prompt service.
  • Efficiently calculate order totals and maintain precise inventory records.
  • Greet and assist visitors, manage calls, and handle mail with professionalism.
  • Organize office records and databases, ensuring confidentiality and compliance.
  • Support financial tasks, coordinating with finance for seamless operations.
  • Streamlined order processing procedures, enhancing accuracy, and reducing turnaround time, leading to improved client satisfaction.
  • Orchestrated cross-functional communication to efficiently address customer inquiries, fostering a supportive environment, and strengthening client relationships.
  • Monitored inventory trends and adjusted stock levels accordingly, preventing shortages and maintaining seamless operations.
  • Fostered strong relationships with vendors, negotiating favorable terms that contributed to cost savings, and improved service delivery.
  • Maintained comprehensive office records, ensuring compliance with confidentiality standards, and enhancing data retrieval efficiency.

Supervisor of Operations

Lifetime Fitness
Oakbrook
03.2021 - 04.2023
  • Supervised daily operations to ensure efficient workflow and compliance with company standards.
  • Coordinated staff schedules and assignments to optimize resource allocation and productivity.
  • Led training sessions for new employees on operational procedures and safety protocols.
  • Provided support to other departments as needed to meet organizational goals.
  • Identified areas of improvement and developed strategies to increase efficiency.
  • Ensured compliance with all safety regulations in the workplace.
  • Monitored staff performance and provided feedback for improvement.

Customer Service Representative

Familia Dental
Schaumburg
06.2015 - 03.2020
  • Managed patient interactions, ensuring satisfaction, and clear communication.
  • Efficiently scheduled and confirmed appointments improve patient flow.
  • Maintained accurate patient records, enhancing data reliability.
  • Resolved patient issues with empathy, boosting trust, and retention.
  • Cultivated a welcoming environment through exceptional patient interactions, fostering trust, and enhancing overall patient satisfaction.
  • Streamlined appointment scheduling processes, reducing wait times, and improving patient flow, leading to noticeable gains in service efficiency.
  • Maintained meticulous patient records and updated documentation, ensuring compliance and accuracy, while facilitating seamless access to information.
  • Coordinated with dental staff to optimize daily operations, enhancing communication, and contributing to a more effective team dynamic.

Cashier (Part Time)

Nike Factory Outlet
Rosemont
04.2015 - 12.2018
  • Processed customer transactions accurately and efficiently at a leading sportswear retailer.
  • Assisted customers with product inquiries, and provided exceptional service during busy periods.
  • Maintained an organized checkout area to enhance the customer experience and streamline operations.
  • Trained new cashiers on procedures, customer service standards, and store policies regularly.
  • Operated the cash register efficiently and accurately, processed payments by cash, check, credit card, gift card, or automatic debit.
  • Accepted cash and credit card payments, issued receipts, and provided change.
  • Operated the cash register or POS system to receive payment by cash, check, and credit card.

Education

Some College (No Degree) - Computer Science, Sports Analytics

College of DuPage
Glen Ellyn, IL

High School Diploma -

Fenton High School
Bensenville, IL

Skills

  • Microsoft Office (experienced)
  • Customer support (experienced)
  • Account management (experienced)
  • Incident response (experienced)
  • Scheduling (experienced)
  • Data collection (experienced)
  • Research (experienced)
  • JD Edwards (experienced)
  • Workflow oversight (experienced)
  • Inventory management (expert)
  • Risk management (experienced)

Websites

Certification

  • Google Cyber Security Certificate
  • Coursera

References

  • Robert, Josefson, Manager, robert.josefson@assaabloy.com, (331) 442-9826, ASSA ABLOY Door Group
  • Jackson, Downey, Manager, Jackson23Downey@gmail.com, (708) 351-7821, Lifetime Fitness
  • Charles, Tucek, Coworker, charles.tucek@assaabloy.com, (630) 886-4514, ASSA ABLOY Door Group

Languages

English
Native/ Bilingual
Spanish
Native/ Bilingual

Timeline

Front Office Coordinator

ASSA ABLOY Door Group
04.2023 - Current

Supervisor of Operations

Lifetime Fitness
03.2021 - 04.2023

Customer Service Representative

Familia Dental
06.2015 - 03.2020

Cashier (Part Time)

Nike Factory Outlet
04.2015 - 12.2018

Some College (No Degree) - Computer Science, Sports Analytics

College of DuPage

High School Diploma -

Fenton High School

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Cristian Jesus Cruz