Cristian Raya
Countryclub Hills
Summary
Customer-focused professional experienced in enhancing service standards and driving team performance. Skilled in conflict resolution, multitasking, and delivering personalized service in fast-paced environments. Proven ability to train and coach teams while fostering a reliable culture that boosts operational efficiency and customer satisfaction. Committed to achieving company goals and contributing to exceptional customer experiences.
Overview
8
8
years of professional experience
Work History
strabucks
Barista, Starbucks
Country Club Hills
03.2023 - Current
- Operational Excellence: You will master multitasking, such as simultaneously preparing drinks, managing the register, and maintaining store inventory. This fosters strong time management and attention to detail.
- Customer Experience: Training emphasizes "connection"—the ability to build rapport, practice conflict resolution, and deliver personalized service to a wide range of individuals.
- Professional Reliability: Handling financial transactions, adhering to strict food safety and hygiene protocols, and maintaining brand standards instills a high level of responsibility and accountability.
- Leadership & Coaching: As you advance, you learn to motivate teams, delegate tasks, supervise floor operations, and provide performance-based coaching to newer partners.
- Adaptability: The fast-paced nature of the work requires you to learn quickly, adjust to changing store needs, and remain composed under pressure.
kids empire
worker
Chicago
06.2018 - 03.2022
- Enhanced gross motor skills through multi-level climbing structures, trampolines, and obstacle courses that engaged children’s entire body, fostering strength, agility, and spatial awareness.
- Refined balance and coordination by navigating mazes, balancing on climbing elements, and using slides, promoting children's physical control and stability.
- Problem-Solving and Creativity: Interactive zones—such as those featuring large building blocks—encourage children to plan, build, and adapt their structures, fostering cognitive and imaginative thinking.
- Facilitated social and emotional growth in open-play format, enabling children to practice social skills such as turn-taking, cooperation, and empathy during interactions in shared spaces.
Education
emergency medical technician - Emt
Prairie State College
Chicago Heights, IL12.2025
High School Diploma -
Hubbard High School
Chicago, IL06.2022
Skills
- Customer service
- Customer relations
- Teamwork and collaboration
- Conflict resolution
- Problem-solving
- Multitasking
- Time management
- Planning
- Flexible and adaptable
- Health and safety
- Team building
- Leadership development
- Equipment maintenance
Languages
Spanish
Professional
Timeline
strabucks
Barista, Starbucks
03.2023 - Current
kids empire
worker
06.2018 - 03.2022
emergency medical technician - Emt
Prairie State College
High School Diploma -
Hubbard High School