Cristian Coix
Saint Charles
Summary
Dynamic and results-driven technician with over 3 years of hands-on experience in troubleshooting, diagnostics, and preventive maintenance, primarily on video gaming terminals and amusement games.. Adept at enhancing equipment functionality through complex repairs and system upgrades while delivering exceptional customer service. Recognized for strong analytical and communication skills, a proactive work ethic, and the ability to thrive in fast-paced environments. Demonstrates a solid track record of safety compliance, reliability, and continuous learning. Known for building positive client relationships, providing effective user training, and driving team success through adaptability and strategic problem-solving.
Overview
5
5
years of professional experience
1
1
Certification
Work History
VGT/Amusement Technician
AVS
11.2023 - 01.2025
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Handled customer requests and complaints to improve service during service calls
- Tended to machines, troubleshot malfunctions and completed basic repairs to keep equipment fully functional and well-maintained.
- Provided service to arcades all around the United States
- Completed preventive maintenance on machines to enhance production and maintain quality.
- Tested systems, noting issues and completing preventive maintenance.
- Provided technical support to colleagues and customers via remote management system or through phone support
- Provided guidance and leadership on strategic planning initiatives during game room installations
Warehouse Auditor
Axis Warehouse
07.2023 - 11.2023
- Followed safe handling processes for different types of loads and materials.
- Upheld company standards for quality, performance and accuracy across outbound operations.
- Checked and rechecked orders before packaging and shipping items.
- Checked orders with care and proactively handled issues impacting order accuracy or delivery deadlines.
- Monitored stock levels of products and materials and notified management of needs.
- Worked professionally with team members and across departments to meet demands of high-volume environment.
- Inspected incoming and outgoing shipments to identify discrepancies with records.
- Compared shipping orders and invoices against contents received to verify accuracy.
- Monitored inventory to maintain sufficient supply levels to meet business and customer needs.
Amusement Technician
Betson
02.2022 - 07.2023
- Performed troubleshooting and diagnosis on malfunctioning equipment.
- Maintained electronic and mechanical equipment, Reducing errors and increasing game functionality
- Transported and installed machines to new sites
- Cleaned stains from fabric or garments using spray guns and cleaning fluid.
- Removed malfunctioning components and replaced them with new refurbished parts
- Completed preventative maintenance and updating of card readers, Bill validators, Eports and network equipment
VGT Technician
Gold Rush Gaming
03.2021 - 02.2022
- Travel to various gaming locations to service, maintain, and install slot machines or video lottery terminals (VLTs).
- Troubleshoot hardware/software malfunctions and perform field repairs or part replacements.
- Work closely with compliance teams to ensure machines meet regulatory standards.
- Perform software updates and configuration settings per gaming regulations.
- Maintain detailed documentation of service calls, inventory, and machine status.
Oil Change Technician
Jiffy Lube
11.2020 - 03.2021
- Greeted customers and answered questions about oil changes and other services.
- Kept shop areas neat, clean, and free of safety hazards.
- Checked fluids, tires, brakes, and other systems as part of inspection
- Topped off fluids in vehicle engines to lubricate, protect, and cool engine.
- Dismounted and mounted tires to perform air checks, rotations, and rebalances.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
Downstocker
Menards
04.2020 - 11.2020
- Paid attention to detail while completing assignments.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Performed inventory control, such as counting, and stocking merchandise.
- Greeted customers and directed to requested products.
- Answered customer questions and provided detailed product information on lumber
- Moved cardboard, plastic ties, and other debris from unboxing to trash.
Education
Associate of Applied Science - Computer Information Technology
College of DuPage
Glen Ellyn, IL12-2026
Skills
- Issue analysis
- User training
- Complex Repairs
- System upgrades
- Troubleshooting and Diagnostics
- Installation and repair
- Attention to detail
- Program support
- Customer interaction
- Relationship building
- Power Tools and Equipment
- Maintenance and repair
- System troubleshooting
- User support
- Electrical repair
- Preventive Maintenance
- Heavy lifting
- Multitasking and organization
- Leadership abilities
Certification
- Certified Hybrid Server pro core, Testout - March 23, 2025
- Video Gaming Technician Handlers License
Timeline
VGT/Amusement Technician
AVS
11.2023 - 01.2025
Warehouse Auditor
Axis Warehouse
07.2023 - 11.2023
Amusement Technician
Betson
02.2022 - 07.2023
VGT Technician
Gold Rush Gaming
03.2021 - 02.2022
Oil Change Technician
Jiffy Lube
11.2020 - 03.2021
Downstocker
Menards
04.2020 - 11.2020
Associate of Applied Science - Computer Information Technology
College of DuPage
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