Crissy Jacobson
Crest Hill
Summary
Results-driven Operations, Workers' Compensation, Compliance, and Mortgage professional with over 24 years of progressive experience in government administration, financial services, mortgage operations, underwriting, risk analysis, and regulatory compliance. Demonstrated success managing complex case files, coordinating cross-functional operations, analyzing financial and legal documentation, administering employee accommodations and workers' compensation programs, and ensuring compliance with federal, state, and organizational policies. Recognized for exceptional analytical skills, attention to detail, customer service, and the ability to thrive in fast-paced, high-volume environments. Operations and Human Resources professional with over 20 years in workers' compensation, compliance, and mortgage operations. Expertise in managing complex case files, coordinating cross-functional teams, and ensuring adherence to federal and state regulations. Recognized for strong analytical skills and commitment to maintaining high standards in fast-paced environments.
Overview
15
15
years of professional experience
Work History
Workers' Compensation Coordinator / TA HR Associate
Illinois Department of Corrections
06.2025 - Current
- Coordinated all aspects of the facility's Workers' Compensation program, ensuring compliance with State of Illinois policies and CMS regulations.
- Consolidated operational activities and prepared reports for Gallagher Bassett, Illinois Attorney General's Office, hospitals, clinics, private physicians, CMS, and facility health care unit to support compliance and streamline communication.
- Maintain confidential workers' compensation files, medical documentation, and required forms for all occupational injury cases.
- Managed service-connected and non-service-connected light duty assignments, electronic device accommodations, and reasonable accommodations, ensuring employees received appropriate support during recovery.
- Interview employees regarding occupational injuries and explain their rights, responsibilities, and benefits under Workers' Compensation.
- Collect and maintain physician statements and medical documentation for historical employee health records.
- Review incident videos and photographs with Internal Affairs to support workers' compensation investigations.
- Maintain Gallagher Bassett databases and reports tracking employee injury status and claim activity.
- Coordinated employee status changes with human resources, timekeeping, supervisors, and healthcare providers to facilitate timely return-to-work processes for occupational injuries and illnesses.
- Serve as liaison between employees, management, healthcare providers, and third-party administrators to ensure timely claim resolution.
Office Associate OPT 2
Illinois Department of Corrections
11.2023 - 05.2025
- Calculated sentence adjustments for revocation and restoration of good conduct credits and Earned Program Sentence Credits (EPSC) to support inmate rehabilitation.
- Maintained confidential offender master files and legal documentation.
- Prepared parole board documentation, court writs, releases, and inmate status reports.
- Facilitated communications between courts, Sheriff's Offices, State's Attorneys, and correctional facilities to ensure timely information exchange.
- Processed admissions, warrants, detainers, transfers, and release documentation.
- Oversaw institutional reports, ensuring compliance with department policies to maintain operational integrity.
- Stateville Correctional Center
Account Manager
PRMG
06.2023 - 10.2023
- Maintained high level of customer service with brokers and borrowers, resolving inquiries and enhancing client relationships.
- Supported Account Executives by coordinating borrower documentation and facilitating smooth mortgage transactions.
- Managed correspondent and wholesale mortgage loan pipelines to ensure timely processing and delivery.
- Obtained borrower documentation including tax transcripts, SSA validations, mortgage insurance, appraisals, and FHA case numbers.
- Performed LDP and GSA compliance screenings.
- Remote
TPO Admin Risk Analyst
Homepoint Financial
05.2020 - 05.2023
- Reviewed broker applications, ensuring compliance with licensing, financial, legal, and pricing regulations.
- Evaluated Profit & Loss Statements, Balance Sheets, and corporate financial records.
- Collaborated with Executive Risk leadership on complex exception requests.
- Managed compliance reporting and developed policy documentation to streamline department procedures.
- Trained new employees and provided support to brokers on operational and system challenges.
- Utilized Encompass, Salesforce, Tableau, Comergence, Excel, and Optimal Blue.
- Remote
Junior Underwriter / Loan Coordinator
Homepoint Financial / Stonegate Mortgage
02.2016 - 05.2020
- Coordinated Clear-to-Close approvals and facilitated loan closings, enhancing borrower experience.
- Managed mortgage loan pipeline of over 100 loans, ensuring timely processing and compliance.
- Reviewed underwriting conditions and loan documentation.
- Processed Conventional, FHA, VA, and USDA loans.
- Utilized DU, LP, FraudGuard, LQA, Early Check, and UDM.
Underwriting Analyst
The Federal Savings Bank
10.2015 - 02.2016
- Evaluated borrower income, assets, credit, and documentation.
- Assessed Conventional, FHA, VA, and USDA loans for adherence to underwriting standards.
- Monitored compliance with investor and agency guidelines to mitigate underwriting errors.
- Performed pre-underwriting reviews to identify potential risks and ensure loan eligibility.
Loan Processor
U.S. Bank
04.2015 - 10.2015
- Managed high-volume loan pipelines, ensuring adherence to production deadlines and maintaining workflow efficiency.
- Processed conventional, FHA, VA, USDA, and HELOC loans to ensure compliance and timely approvals.
- Coordinated appraisals, title work, insurance, and underwriting documentation to facilitate smooth loan processing.
Junior Underwriter / Loan Coordinator
Stonegate Mortgage Corporation
08.2014 - 03.2015
- Evaluated loan underwriting conditions for compliance and accuracy, mitigating risks and ensuring quality.
- Managed pipeline of 100+ loans, ensuring timely processing and adherence to guidelines.
- Prepared files for closing, facilitating smooth transactions and timely closings.
- Built strong relationships with borrowers, brokers, and underwriters.
Quality Analyst
PNC Bank
04.2013 - 12.2013
- Validated underwriting documentation for compliance with regulatory standards.
- Performed quality control reviews of mortgage files to ensure accuracy and compliance.
- Supported underwriters in resolving conditions to streamline loan processing.
Senior Loan Processor
PNC Bank
10.2012 - 04.2013
- Processed mortgage loans from application to closing, ensuring compliance with regulatory requirements.
- Managed underwriting conditions to facilitate timely loan approvals.
- Coordinated documentation with borrowers and third-party vendors to streamline loan processing.
Mortgage Credit Analyst
Fifth Third Bank
02.2011 - 09.2012
- Underwrote conventional mortgage loans.
- Evaluated borrower financial information to assess lending risk and inform underwriting decisions.
- Managed pipelines for 50-100 loans, ensuring timely processing and adherence to deadlines.
- Contributed to achieving company production goals while ensuring compliance with lending regulations.
Education
High School Diploma -
Oak Forest High School
Oak Forest, IllinoisSkills
- Workers' Compensation Administration
- Workers' compensation compliance
- Return-to-Work Coordination
- ADA compliance
- Human Resources Support
- Employee Relations
- Regulatory Compliance
- Records management
- Case Management
- Data reporting
- Policy development
- Process Improvement
- Microsoft Office Suite
- Excel
- Salesforce
- Tableau
- Encompass
- Optimal Blue
- Desktop Underwriter (DU)
- Loan Prospector (LP)
- FraudGuard
- LQA
- Early Check
- UDM
- Mavent
- Unifi
- Microsoft Word
- Microsoft Outlook
- Microsoft Teams
- Microsoft PowerPoint
- Analytical Problem Solving
- Attention to Detail
- Time Management
- Cross-Functional Communication
- Team leadership
- Training & Mentoring
- Confidential Records Management
- Report preparation
- Relationship management
- Risk Analysis
- Relationship management
Timeline
Workers' Compensation Coordinator / TA HR Associate
Illinois Department of Corrections
06.2025 - Current
Office Associate OPT 2
Illinois Department of Corrections
11.2023 - 05.2025
Account Manager
PRMG
06.2023 - 10.2023
TPO Admin Risk Analyst
Homepoint Financial
05.2020 - 05.2023
Junior Underwriter / Loan Coordinator
Homepoint Financial / Stonegate Mortgage
02.2016 - 05.2020
Underwriting Analyst
The Federal Savings Bank
10.2015 - 02.2016
Loan Processor
U.S. Bank
04.2015 - 10.2015
Junior Underwriter / Loan Coordinator
Stonegate Mortgage Corporation
08.2014 - 03.2015
Quality Analyst
PNC Bank
04.2013 - 12.2013
Senior Loan Processor
PNC Bank
10.2012 - 04.2013
Mortgage Credit Analyst
Fifth Third Bank
02.2011 - 09.2012
High School Diploma -
Oak Forest High School