Creshaya Gandy
Montgomery,IL
Summary
Seasoned Operations Manager and talented leader with 6 years of experience applying exceptional planning and problem-solving abilities toward enhancing business plans and day-to-day activities. Results-driven and resilient in developing teams while improving processes and increasing productivity. Bringing solid understanding of industry trends, excellent communication skills, talent for spotting areas in need of improvement and implementing changes with strategic approach. Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
10
10
years of professional experience
Work History
Operations Manager
TR Prime Delivery
06.2020 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Led hiring, onboarding and training of new hires to fulfill business requirements.
- Facilitated smooth collaboration between departments through clear communication channels.
- Achieved higher employee retention rates by fostering a positive work environment and providing opportunities for professional growth.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
Dispatch Lead
Need It Now Delivers
01.2019 - 06.2020
- Ensured compliance with industry regulations by staying up-to-date on changes in legislation or requirements.
- Developed strong relationships with drivers, fostering a positive work environment and efficient team collaboration.
- Trained new employees on company policies, procedures, and best practices within the dispatch department.
- Monitored employee performance regularly through assessments and feedback sessions leading to continuous improvement opportunities.
- Reduced errors in dispatch operations by conducting regular training sessions and performance reviews.
- Managed high-pressure situations calmly, ensuring timely resolution of issues and customer satisfaction.
- Created a safe working environment through strict adherence to safety guidelines within the dispatch area.
Dispatcher
Need It Now Delivers
05.2018 - 01.2019
- Collaborated with fellow dispatchers to maintain a seamless workflow during shift changes.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained accurate records of all dispatched calls, improving data tracking for future analysis.
- Promoted teamwork among colleagues by proactively assisting others when needed.
- Tracked delivery progress to identify possible delays and provide real-time updates to customers.
- Generated reports to track deliveries and maintain proper records and documentation.
- Demonstrated adaptability in evolving situations by adjusting strategies in real-time as new information became available.
Delivery Driver
Need It Now Delivers
01.2018 - 05.2018
- Delivered packages to customer doorsteps and business offices.
- Completed on-time deliveries by choosing best and most efficient routes.
- Read maps, followed oral, and written instructions and used GPS technology to make deliveries.
- Maintained upbeat, positive attitude in busy, customer-focused environment.
- Operated vehicle safely in highly congested areas with no traffic violations.
Package Sorter
Amazon
09.2017 - 12.2017
- Sorting, inducting, and stowing packages.
- Supported shipping department by preparing sorted packages for transportation, reinforcing company's reputation for punctuality.
- Collaborated with team members to sort large volumes of packages quickly and accurately.
- Displayed strong attention to detail in sorting packages according to specific guidelines, ensuring correct deliveries every time.
- Ensured timely delivery of packages by prioritizing urgent shipments and adhering to strict deadlines.
- Adhered to safety protocols while working in a fast-paced environment, reducing the potential for accidents on the job.
- Proved successful working within tight deadlines and a fast-paced environment.
- Received positive feedback from supervisors for consistently meeting or exceeding productivity goals.
Package Handler Trainer
FedEx:Ground
01.2016 - 05.2017
- Mentored new hires in the role of package handler, fostering a supportive learning environment for their professional growth.
- Facilitated hands-on training sessions to ensure all package handlers understood proper techniques and equipment usage.
- Collaborated with management to address specific skill gaps and tailor training programs accordingly.
- Increased employee retention, providing consistent feedback and constructive criticism during one-on-one coaching sessions.
- Strengthened communication skills among team members through targeted group activities and exercises during training sessions.
Package Handler
FedEx:Ground
06.2015 - 01.2016
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Used hand-held scanners and physical logs to accurately track item movements.
- Assembled, sealed, and loaded packages into correct trucks.
Sales Associate
Walmart
06.2014 - 06.2015
- Electronic sales, stocking, backroom, inventory, cashier
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Prepared merchandise for sales floor by pricing or tagging.
- Built relationships with customers to encourage repeat business.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
Education
No Degree - Business
Joliet Junior College
Joliet, IL05.2017
Skills
- Problem-Solving
- Team Leadership
- Operations Management
- Customer Service
- Decision-Making
- Employee relations and conflict resolution
- Planning and Implementation
- Staff Training
- Policies and procedures implementation
- Employee Motivation
- Maintaining Compliance
Activities
Use this section to highlight your relevant passions, activities, and how you like to give back. It’s good to include Leadership and volunteer experiences here. Or show off important extras like publications, certifications, languages and more.
Timeline
Operations Manager
TR Prime Delivery
06.2020 - Current
Dispatch Lead
Need It Now Delivers
01.2019 - 06.2020
Dispatcher
Need It Now Delivers
05.2018 - 01.2019
Delivery Driver
Need It Now Delivers
01.2018 - 05.2018
Package Sorter
Amazon
09.2017 - 12.2017
Package Handler Trainer
FedEx:Ground
01.2016 - 05.2017
Package Handler
FedEx:Ground
06.2015 - 01.2016
Sales Associate
Walmart
06.2014 - 06.2015
No Degree - Business
Joliet Junior College
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