Crawford Lashea
Springfield
Summary
Innovative, goal-oriented, and results-driven professional, with wide-ranging experience in all aspects of customer advocacy. Highly motivated And reliable. Analytical thinker with solid communication and interpersonal skills. Universal employee accustomed to supporting and training roles as highly trained subject matter expert in billing, accounting, collections, retention, and repair. Consistently recognized for superior performance with a proven record of success by prioritizing and multi-tasking in a fast-paced work environment to meet and exceed client's needs while also providing resources in assisting peers.
Experienced administrative professional prepared for this role. Focused on team collaboration and achieving results. Known for reliability and flexibility with changing needs. Strong skills in calendar management, communication, and project coordination. Recognized for organizational abilities and proactive problem-solving.
Overview
19
19
years of professional experience
Work History
Executive Secretary 3
Illinois Department Of Public Health
02.2024 - Current
- Handles confidential information in a professional manner.
- Maintain strict confidentiality in all aspects of personal, financial, and corporate information.
- Respond to emails and other correspondence to facilitate communication and enhance business processes.
- Serves as a liaison between executives, staff members, clients, and stakeholders to maintain effective communication channels.
- Responsible for multiple special projects and administrative work that has evolved over time.
- Conducts special projects and studies gathering data and completing assigned projects.
- Writes and edits a variety of correspondence for the Deputy Director, including contractual and grant documentation as well as OPR contributions to documents such as strategic plans and annual reports.
- Coordinates planning to support OPR for the annual Public Health Preparedness summit and other events.
- Developes power point presentations, talking points, meeting agendas, and takes meeting minutes to assist the Deputy Director.
- Performs administrative screening of all mail for the Office of Preparedness and response.
- Prepares and keyboards legal documents, contracts, plans for changes in organizational structure, program policy or procedural recommendations, management reports, and outgoing correspondence for the Deputy Director and staff.
- Manages Deputy Director's electronic mail correspondence and electronic calendar maintaining schedule of appointments for the Deputy Director.
- Attends, schedule, and participate in all OPR's meetings.
- Coordinates activities for office wide projects with all secretarial and clerical staff in the Office of Preparedness and Response.
- Serves as backup for timekeeping system.
- Maintains adequate supplies for the office.
- ATSR submitter
- DocuSign
- Annual equipment inventory
- EGrAMS grant reviews
- Demonstrated flexibility adapting quickly when new tasks or responsibilities arose, maintaining a high level of performance under pressure.
- Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
- Supported project completion through diligent tracking of milestones, deadlines, resources allocation making sure that all projects were executed successfully.
- Coordinated travel arrangements and bookings for executive staff.
- Contributed to company growth by actively participating in the development of strategic plans and initiatives.
- Orchestrated successful conferences and associated travel for speakers and attendees.
- Performs other duties as required or assigned which are reasonably within the scope of the duties enumerated above.
Xfinity Communities Comcast Communications, Comcast
01.2007 - Current
- Proven track record in first call resolution in troubleshooting and resolving Video, internet, phone repair.
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Provide advance support to customer through Agent of the future chat.
- 17 years of impeccable billing knowledge of all billing system and functionality.
- Addressed customer complaints and mitigated dissatisfaction by employing timely and on-point solutions.
- Promoted through Career Advance model to Priority Bulk Professional.
- Participated and graduate in first Career Advance Expert level trial called "Professional growth and development.
- Trained and mentored new sales, billing, repair, and bulk representatives.
- Surpassed performance goals by approaching interactions with resourcefulness, organization, and customer-centric solutions.
- Boosted sales revenue by skillfully promoting diverse service options.
- Evaluated account and service histories to identify trends, using data to mitigate future issues.
- Operated in dynamic, high-volume environments to provide skilled assistance to more than 35 customers each day.
Education
Diploma - Typing/Machinery General, Studies
Charles A. Prosser Vocational H.S
Chicago, ILSkills
- Conflict Resolution
- Excellent written and oral communication
- Multitasking and Prioritization
- New hire support (SME)
- Time management
- Excellent Excel and PowerPoint skills
- Exceptional Product Fluency
- SME for AOTF question and answer session
- Strategic planning
- Staff Training
- Exceptional Billing/Billing system knowledge
- Sale expertise
- Customer Service Excellence
- Scheduling
- Client Needs Assessment
- Customer Complaint Resolution
- Document proofreading
- Document preparation
- Meeting coordination
- Calendar management
- Travel coordination
- Meeting support
- Travel planning
- Event coordination
- Administrative support
- Honest and dependable
- Microsoft office
- Catering coordination
- Logistics coordination
- Project planning
- Video conferencing software
- File management
- I can type at least 55wpm
Accomplishments
- Successfully participated in multiple projects at Comcast.
- Active member of the escalation team.
- Supported supervisor calls/and escalations queue.
- Successfully completed a Professional Upskill training.
- Successfully been working remotely since 2012, so has been able to work well without supervision for more than 10 years.
Timeline
Executive Secretary 3
Illinois Department Of Public Health
02.2024 - Current
Xfinity Communities Comcast Communications, Comcast
01.2007 - Current
Diploma - Typing/Machinery General, Studies
Charles A. Prosser Vocational H.S
Similar Profiles
KRYSTAL THOMASKRYSTAL THOMAS
Administrative Assistant II at Illinois Department of Public HealthAdministrative Assistant II at Illinois Department of Public Health
Carl BurtsCarl Burts
Human Resources Intern at Illinois Department Of Public HealthHuman Resources Intern at Illinois Department Of Public Health
Rebekah CarrollRebekah Carroll
Office Associate, Opt 2 at State Of Illinois- Department Of Public HealthOffice Associate, Opt 2 at State Of Illinois- Department Of Public Health
Chris SheldenChris Shelden
Account Manager at Springfield ReManufacturing Corp. LogisticsAccount Manager at Springfield ReManufacturing Corp. Logistics
Deborah WarrenDeborah Warren
Office Manager at Action Development CorporationOffice Manager at Action Development Corporation