Craig Ekiss
Chicago
Summary
Customer service professional with 10+ years of experience in fast-paced, customer-facing environments including retail leadership, client services, and operations support. Known for resolving customer concerns quickly, maintaining high satisfaction standards, and building strong client relationships. Thrives in high-volume environments requiring multitasking, problem solving, and professionalism.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Client Services / Leasing Agent
The Apartment Source
Chicago, IL
11.2025 - Current
• Provide personalized service through consultations, tours, and client follow-up
• Answer questions regarding pricing, policies, and application processes
• Coordinate scheduling and maintain organized client records
• Support customers through multi-step processes with clear communication
Property Owner / Landlord
Self-Employed
Decatur, IL
08.2021 - Current
• Managed tenant relationships, communication, and issue resolution
• Coordinated maintenance vendors and service scheduling
• Maintained records, payments, and documentation
Shift Lead / Assistant Manager
ALDI
Chicago, IL
06.2019 - 11.2025
• Resolved 20+ customer concerns daily while maintaining strong satisfaction ratings
• Led daily operations in a fast-paced, high-volume retail environment
• Trained and onboarded new employees in customer service standards
• Managed cash handling, deposits, and operational procedures
Assistant Manager — Staffing & Scheduling
JTHREE INC (Jimmy John’s)
Decatur, IL
06.2013 - 06.2019
• Supervised and scheduled 15+ staff members
• Maintained strong customer relationships and repeat business
• Managed cash handling, inventory, and deposits
Education
Dental Assistant Certificate - Dental Assisting
Lincoln Land Community College
Springfield, IL05-2019
Skills
Customer Service & Guest Relations
Conflict Resolution & De-escalation
High-Volume Customer Interaction
Team Leadership & Training
Operations & Administrative Support
Process Compliance & Documentation
Records Management & Organization
Microsoft Office Google Workspace New Software Adaptability
Certification
llinois Leasing Agent License (Active)
Fair Housing Compliance Training
Timeline
Client Services / Leasing Agent
The Apartment Source
11.2025 - Current
Property Owner / Landlord
Self-Employed
08.2021 - Current
Shift Lead / Assistant Manager
ALDI
06.2019 - 11.2025
Assistant Manager — Staffing & Scheduling
JTHREE INC (Jimmy John’s)
06.2013 - 06.2019
Dental Assistant Certificate - Dental Assisting
Lincoln Land Community College