Coy Ralley
Bloomington
Summary
Proven leader in business process management at COUNTRY Financial, adept at driving strategic improvements and fostering operational excellence. Excelled in staff management and process optimization, significantly enhancing efficiency by implementing RPA solutions. Skilled in data analytics and mentoring, consistently achieving ambitious business development goals.
Overview
6
6
years of professional experience
Work History
Supervisor - Business Process Management
COUNTRY Financial
10.2022 - Current
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Developed effective improvement plans in alignment with goals and specifications.
- Devised and implemented processes and procedures to streamline operations.
- Evaluated staff performance and provided coaching to address inefficiencies.
- Collaborated with other functional leaders on strategic planning for business process improvement goals and objectives.
Black Belt / Business Process Analyst
COUNTRY Financial
09.2018 - 10.2022
- Collaborated with upper management to drive strategy and implement new processes.
- Assessed business processes and identified ways to boost improvement.
- Mapped processes to holistically examine business flow and identify improvement opportunities.
- Freed capacity from 8 temporary employees to 2.5 by streamlining the Business to Business process and implementing RPA solution
- Assisted in launching the Business to Business portal which enabled self-service for Lienholder modifications, reducing call volume and improving service levels while routing these requests to the RPA solution.
Education
Bachelor of Science - Graphic Communications
Clemson University
Clemson, SC08.2003
Skills
- Staff Management
- Process Improvement
- Data Analytics
- Business Development
- Strategic Planning
- Operations Management
- Process Monitoring and Improvement
- Complex Problem-Solving
- Project Management
- Training and mentoring
Timeline
Supervisor - Business Process Management
COUNTRY Financial
10.2022 - Current
Black Belt / Business Process Analyst
COUNTRY Financial
09.2018 - 10.2022
Bachelor of Science - Graphic Communications
Clemson University
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