Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtni Hug

New Baden

Summary

Dynamic and results-driven professional with extensive experience in restaurant operations at Boston Market. Proven expertise in team training and guest experience optimization, enhancing service quality and customer satisfaction. Skilled in food safety and incident management, fostering a positive work environment while driving profitability and operational efficiency.

Experienced with managing server infrastructures and ensuring high availability. Utilizes advanced troubleshooting skills to resolve technical issues promptly. Track record of implementing security measures to protect data and enhance system performance.

Overview

13
13
years of professional experience
1
1
Certification

Work History

Server Manager

BEAST Craft BBQ
12.2020 - Current
  • Assisted with daily operations, ensuring efficient service during peak hours.
  • Learned and implemented food safety protocols to maintain high hygiene standards.
  • Supported team members in executing menu items and beverage preparation.
  • Adapted quickly to changing priorities and customer needs in fast-paced environment.
  • Engaged with customers to enhance dining experience and gather feedback.

General Manager

Boston Market
05.2014 - 03.2020
  • Led operational strategies to enhance service quality and customer satisfaction.
  • Managed staff recruitment, training, and performance evaluations to optimize team effectiveness.
  • Developed and implemented cost-control measures to improve profitability across locations.
  • Oversaw inventory management processes ensuring compliance with health and safety standards.
  • Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
  • Developed and implemented strategies to increase sales and profitability.
  • Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
  • Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
  • Monitored financial performance, set budgets and controlled expenses to provide financial stability and long-term organizational growth.
  • Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.

Administrative Assistant

Shivam Hotels
03.2012 - 10.2018
  • Coordinated scheduling and logistics for multiple executives, ensuring efficient use of time and resources.
  • Managed correspondence and communication, streamlining information flow between departments.
  • Developed and maintained filing systems, enhancing document retrieval and organization efficiency.
  • Prepared comprehensive reports and presentations, supporting strategic decision-making processes.
  • Trained new administrative staff on office procedures and software applications, fostering team development.
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.

Education

GED -

Southwestern Illinois College
Belleville, IL

General Studies

Highland Highschool
Highland, IL
05-2008

Skills

  • Operating system management
  • Team Training
  • Backup management
  • Crew coordination
  • Policy implementation
  • Restaurant operations
  • Incident management
  • Guest experience optimization
  • Casual dining services
  • Server scheduling
  • Cleaning and sanitation
  • Food safety
  • Customer service management
  • Shift planning

Certification

  • Certified Allergens, Food Handling, BASSET

Timeline

Server Manager

BEAST Craft BBQ
12.2020 - Current

General Manager

Boston Market
05.2014 - 03.2020

Administrative Assistant

Shivam Hotels
03.2012 - 10.2018

GED -

Southwestern Illinois College

General Studies

Highland Highschool

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Courtni Hug