Courtney Gonzalez

• Assisted patients with daily living activities, including bathing, dressing, and meal preparation.
• Monitored vital signs and reported changes to nursing staff for timely interventions.
• Maintained a clean and safe environment by following sanitation protocols and safety regulations.
• Documented patient care activities accurately in electronic health records as required by facility guidelines.
• Collaborated with healthcare team members to implement individualized care plans for residents.
• Enhanced patient satisfaction by providing compassionate and attentive care.
• Maintained confidentiality of patient information according to HIPAA guidelines while communicating effectively with team members about critical updates.

• Mentored junior staff members, resulting in a more cohesive team and increased overall performance.
• Established and implemented business procedures and process improvements.
• Aligned business objectives with industry best practices to ensure the firm remained compliant with regulatory requirements and maintained its reputation for excellence.
• Cultivated a culture of continuous improvement by encouraging staff development through training programs and workshops.
• Conducted regular performance reviews for staff members to ensure alignment with company goals and foster professional development.
• Evaluated market trends to identify new business opportunities and develop targeted growth strategies accordingly.
• Implemented innovative solutions to challenges faced by the firm, ensuring its competitive edge in the market.
• Increased client base by implementing effective marketing strategies and fostering long-term relationships.
• Established clear communication channels within the organization, fostering collaboration among team members towards shared goals.
• Developed comprehensive business plans that led to significant revenue growth and expansion opportunities.
• Drove innovation initiatives that resulted in unique service offerings for clients while differentiating our firm from competitors in the industry.
• Led recruitment efforts to attract top talent, contributing to a highly skilled workforce capable of meeting client demands effectively.
• Spearheaded successful client engagements resulting in repeat business and positive referrals from satisfied clients.

• Fostered a strong sense of community among bus riders, promoting respect for fellow passengers and valuing the importance of punctuality.
• Reduced vehicle maintenance costs by conducting daily pre-trip inspections and promptly reporting any necessary repairs or concerns.
• Ensured proper bus equipment functionality through regular checks of lights, signals, mirrors, brakes, tires, and other essential components.
• Supported special needs students by accommodating individual requirements and ensuring their comfort throughout the journey.
• Participated in ongoing training programs to maintain up-to-date knowledge of industry best practices and safety regulations.
• Assisted in emergency preparedness drills, demonstrating appropriate evacuation procedures to students and staff members.
• Demonstrated professionalism at all times while engaging with students, parents, colleagues, and administrators alike during daily duties.

• Completed and submitted daily paperwork and administrative duties related to canine care.
• Observed and reported changes in canine behavior and health to appropriate stakeholders or supervisors.
• Administered flea and heartworm treatments and bathed animals to maintain health.
• Utilized effective problem-solving skills to defuse and resolve canine behavioral issues.

RESPONSIBILITIES

• Participate in CCSP related training to search cargo and identify explosive threats
• Conduct authorized representative duties related to X-Ray, physical search, and explosive trace detection as needed
• Perform Handler duties while commanding a trained explosive working dog
• Handler will be responsible for maintaining training records
• Handler will be responsible for care and maintenance of assigned canine.
• Must maintain all job-related certifications and required security clearances
• Utilized leashes, collars and harnesses for improved control of canine behavior.
• Managed inventory of supplies and materials necessary for canine handling and care.
• Participated in ongoing professional development and training programs, learning new methods and techniques in animal handling.
• Delivered timely and professional customer service to clients, helping boost potential job opportunities.
• Implemented effective strategies to maintain safety and security of canines and general public.
• Other duties as assigned

• Reduced vandalism and criminal activity by keeping close eye on premises through personal checks and CCTV monitoring.
• Performed 4 to 8 hour patrols of building areas, parking lots and facility grounds.
• Responded quickly to incidents and assessed active situations for security concerns.
• Supported criminal investigations by collaborating fully with local law enforcement representatives.
• Logged vehicles entering and leaving premises.
• Detailed theft, access violations and other incidents with reports to boost success of future criminal or civil remediation.
• Analyzed and produced course-of-action reports and escalated issues outside scope of expertise to management.
• Rendered aid to injured and ill individuals and alerted paramedics for advanced support.
• Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
• Interacted assertively but non-confrontationally with all levels of personnel and general public.
• Remained flexible in rapidly changing environments and adapted to developing situations.
• Employed effective time management when dealing with coordination and accountability around personnel and security assets.
• Drafted reports of property damage, theft, accidents and unusual occurrences to document daily activities and irregularities.
• Provided basic first aid and CPR to individuals in need of medical care until arrival of emergency medical personnel.
• Wrote daily reports detailing visitors, incidents and resolutions.
• Performed hourly patrols of building areas, parking lots and facility grounds.
• Gathered information, identified and implemented resolution, planned follow-up and logged and filed incident report to successfully manage complaints.
• Answered alarms, investigated disturbances and contacted law enforcement personnel to escalate crises.
• Secured entrances and exits by maintaining physical presence and carefully monitoring CCTV.
• Responded quickly to emergency situations to assess and deflect issues.
• Communicated with security team and building supervisors using two-way radios, mobile phones and other technological devices.
• Secured premises and personnel by patrolling property and monitoring surveillance equipment.
• Enforced security policies and removed violators and unauthorized individuals from premises to maintain safe environment.
• Patrolled internal building spaces and facility grounds to identify and deter threats to assets.
• Worked independently and collaboratively to resolve urgent issues to protect lives and property.
• Leveraged physical or verbal techniques to investigate suspicious activities and resolve concerns.
• Completed full building and grounds patrols to spot and investigate concerns.
• Relayed latest information to first responders via electronic means, telephone calls and radio responses.
• Routed calls to police, fire and ambulance service to meet individual call needs.
• Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
• Operated telephone and radio equipment to receive requests and reports from police officers, medical dispatch and firefighting crews.
• Received 911 and non-emergency calls and dispatched calls to appropriate agencies and officers on duty.

• Adhered to scheduled routes and accomplished timely drop-offs and pick-ups to comply with preset route criteria.
• Transported passengers safely along prescribed routes according to tight schedules.
• Communicated information to parents to promote good communication and transparency.
• Inspected emergency equipment and verified safe working order for student and driver use.
• Maintained Illinois driver's license to enable legal operation of school buses for student transport, field trips and other purposes.
• Obeyed federal, Illinois and local traffic laws and regulations to enable safe transportation outcomes for participants.

• Assisted with resuscitation, CPR and emergency airway procedures.
• Administered first aid treatment and life support to care for sick or injured individuals.
• Administered basic wound care, insertion of Foley catheters and nasogastric tubes.
• Provided triage, first-aid and referral to outside medical providers during workplace injury or medical emergency.
• Followed all hospital policies and procedures and complied with local, state and federal agency and accrediting body guidelines.
• Inserted peripheral IVs and administered non-medication IV fluids.
• Quickly responded to codes and cardiac monitor alarms.

• Due to my work ethics and skills, I was promoted multiple times to obtain my position as Transaction Manager, where I over saw Three Departments.
• Welcomed and directed visitors, while maintaining our telecommunication system and Providing backup support to other Departments when needed
• Manage scheduling of all clients, and managed the owners personal and professional calendars.
• Execute projects as required to meet department and company objectives.
• Handled Every Step in the selling process of a home, that the company Owner had listed from making sure all legal documents were in order, all things financial, and scheduling.
• Ran the Entire Property Management Department and Rental Department.

• I was the top manager in the state multiple months, and in the company twice. With all of my hard work and dedication, I was promoted 4 times in 6 months.
• I met all my quotas required every month
• Kept all my staff at the peak of their success
• Made sure all my clients had an amazing experience (no complaints)
• Always met state requirements.
• Manage a staff of 40+ people
• Payroll
• Customer service
• Scheduling of clients & Staff
• Making sure we are up to date, with paperwork and licenses with the State by creating, maintaining, and entering information into databases.