Courtney Yarbrough
Aurora
Summary
Seeking a long-term employment opportunity to excel and grow in the customer service field. Committed to delivering exceptional service and fostering positive customer relationships. Eager to leverage strong communication skills, problem-solving abilities, and attention to detail to contribute to organizational success. Passionate about continuously enhancing knowledge and skills to provide the highest level of customer satisfaction.
Overview
12
12
years of professional experience
Work History
Loan Processor
Healthcare Associates Credit Union
Lisle
12.2025 - Current
- Reviewed loan applications for accuracy and completeness.
- Communicated with members to gather necessary documentation.
- Processed loan files in compliance with credit union policies.
- Provided exceptional customer service to members.
- Helped members who were ineligible for loans by creating improvement plans to get them to their financial goals.
Assistant General Manager
Verano
11.2020 - 12.2025
- Demonstrated proficiency in POS systems.
- Developed comprehensive inventory knowledge.
- Oversaw daily cash operations with precision.
- Delivered exceptional service to customers.
- Skilled in handling various assignments concurrently.
- Proficient in managing time schedules efficiently.
- Ensured operations ran smoothly and without delay.
- Skilled in utilizing Microsoft Word and Excel software.
Cashier
Bill Jacobs BMW
09.2019 - 10.2020
- Secured excellent ratings in customer service.
- Managed financial transactions with accuracy.
- Experience with Microsoft excel
- Parts experience
- Boutique experience
Service Writer
Toyota
01.2018 - 08.2019
- Exemplary assistance offered to customers.
- Operated vehicles efficiently in various conditions.
- Experienced with various computing systems.
Office Assistant
Green T Services
04.2014 - 12.2017
- Executed organized letter preparation tasks.
- Experienced in operating and troubleshooting copier/scanner equipment.
- Performed data input tasks.
- Demonstrated meticulous attention to detail.
Carhop Server
Sonic
03.2014 - 08.2015
- Delivered exceptional customer support.
- Consistently met strict deadlines despite a heavy workload.
- Managed cash register with accuracy.
Education
Diploma -
Sandwich High School
Sandwich, ILSkills
- Staff management
- Inventory control
- Operations management
- Staff development
- Team leadership expertise
- Training and development background
- Customer relationship management (CRM)
- Customer retention
- Workflow coordination
- Cash handling
- Knowledge of compliance with IDFPR
Timeline
Loan Processor
Healthcare Associates Credit Union
12.2025 - Current
Assistant General Manager
Verano
11.2020 - 12.2025
Cashier
Bill Jacobs BMW
09.2019 - 10.2020
Service Writer
Toyota
01.2018 - 08.2019
Office Assistant
Green T Services
04.2014 - 12.2017
Carhop Server
Sonic
03.2014 - 08.2015
Diploma -
Sandwich High School