Courtney Sutherland
Quincy
Summary
Hello, my name is Courtney. I am an experienced, outgoing, and dedicated professional with over eighteen years of experience in customer service and hospitality, seeking an opportunity in a unified company. Proficient at handling a wide range of communication channels in fast-paced environments, all while accurately documenting customer issues and providing first-class service with every interaction. Track record of quickly acquiring competency in all products and transactions, while readily and positively adapting to change. I pride myself on providing extensive communication skills, a friendly, calm, and confident personality, to maximize the consumer's experience and comfort, with unwavering patience for customers who need additional assistance. I can work successfully as a team member and as an individual contributor in any type of setting.
Overview
7
7
years of professional experience
Work History
General Manager/Event Coordinator/Mixologist
Valley Ridge Bar & Grill
Antioch
04.2024 - Current
- Oversee daily and weekly operations including: scheduling, hiring and firing employees, inventory management, buying and purchasing as well as vendor and distributor relations.
- Created, implemented and trained employees on our SOPs while demonstrating knowledge in all areas of the restaurant FOH and BOH.
- Designed and created our cocktail menu, the happy hour menu and our beverage cart operations for the golf course side. In charge of all aspects of bar and beverage for the restaurant and events.
- Planned, coordinated and executed all aspects of special events such as: weddings, receptions, live music, weekend events, golf outings, school dances, baby and bridal showers and surprise birthday parties.
- Executed and coordinated all visual merchandising displays and windows.
Manager, Lead Bartender, Lead Trainer
Cooper's Hawk Winery & Restaurant
06.2019 - 04.2024
- Genuinely engage in the guest experience and overall satisfaction.
- Create community and invite guests to join our wine club.
- Build clientele and vendor relations.
- Create templates and write schedules.
- Help coach, inspire, teach and develop team members on the shift and overall career paths.
- Source potential candidates for positions, interview then discuss potential hire with a Senior Manager or GM.
- Demonstrate knowledge and help support in all areas of the FOH or BOH operations.
- Count safe and do daily operational reports, relaying daily recaps and comp tracker with sales.
- Do weekly inventory as well as purchasing orders for restaurant products.
- Write biweekly notes to discuss with the team daily which covered toppings such as: upcoming changes in the company, daily operational tasks to help better the guest experience, the team or the restaurant as a whole.
- Close and lock the restaurant.
- 7 Locations
Education
Associates - Fashion Design and Product Development
Missouri State University
Springfield, MO05.2016
Skills
- 18 years in hospitality and customer service
- 7 years in management and leadership
- 10 years in sales and retail experience
- 5 years in event planning and coordinating
- 13 years of bartending and mixology
- Inventory management and control
- Problem solver, proficient multitasker, and a quick learner
- Organization and multitasking
- Training, coaching, and team motivation
- Proficient in individual tasks
- POS systems and cash handling
- Scheduling software and management
- Customer relationship building and networking
- Vendor and distributor relations and negotiations
- Visual merchandising experience
- Product development and design
- Microsoft, Google, Canva
Certifications
- Servsafe Manager Food and Beverage Handler
- Allergens Safety
- Basset
Personal Summary
Hello my name is Courtney. I am an experienced, outgoing and dedicated professional with over eighteen years of experience in customer service and hospitality seeking an opportunity in a unified company. Proficient at handling a wide range of communication channels in fast paced environments all while accurately documenting customer issues and providing first class service with every interaction. Track record of quickly acquiring competency in all products and transactions while readily and positively adapting to change. I pride myself on providing extensive communication skills, a friendly, calm, and confident personality to maximize the consumer's experience and comfort with unwavering patience for customers who need additional assistance. I can work successfully as a team member and as an individual contributor in any type of setting.
Internship
Mood Designer Fabrics, Carlstadt, NJ
Timeline
General Manager/Event Coordinator/Mixologist
Valley Ridge Bar & Grill
04.2024 - Current
Manager, Lead Bartender, Lead Trainer
Cooper's Hawk Winery & Restaurant
06.2019 - 04.2024
Associates - Fashion Design and Product Development
Missouri State University