Courtney Smith
South Pekin
Summary
Dynamic Operations Manager with a proven track record at SC2 Inc, excelling in team leadership and problem-solving. Enhanced performance outcomes through effective staff training and policy implementation, while managing supply chain operations for timely delivery. Cultivated a positive work environment, driving accountability and improving employee relations.
Knowledgeable with solid foundation in optimizing operational processes and driving efficiency improvements. Proven track record of managing cross-functional teams to achieve project milestones and streamline workflows. Demonstrated proficiency in strategic planning and problem-solving, ensuring continuous improvement and operational excellence.
Overview
20
20
years of professional experience
Work History
Operations Manager
SC2 Inc - Supply Chain Services & Solutions
10.2011 - Current
- Supervised operations staff and kept employees compliant with company policies and procedures.
- Empowered employees to take ownership of their responsibilities, leading to increased accountability and improved performance outcomes.
- Conducted regular performance reviews, identifying areas for improvement and developing action plans to address them.
- Managed inventory and supply chain operations to achieve timely and accurate delivery of goods and services.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Handled staff training initiatives aimed at upskilling the workforce to meet dynamic industry demands.
- Directed initiatives to improve work environment, company culture or overall business strategy.
- Reported issues to higher management with great detail.
Manager
Mc Donald's
08.2005 - 08.2011
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Cross-trained existing employees to maximize team agility and performance.
- Developed and maintained relationships with customers and suppliers through account development.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
Education
Havana High School
Havana, ILSkills
- Problem-solving
- Team leadership
- Operations management
- Customer service
- Decision-making
- Employee relations and conflict resolution
- Staff training
- Policies and procedures implementation
- Goal setting
Timeline
Operations Manager
SC2 Inc - Supply Chain Services & Solutions
10.2011 - Current
Manager
Mc Donald's
08.2005 - 08.2011
Havana High School
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