Courtney Rilea
Lemont
Summary
Detail-oriented Accounts Receivable Administrator skilled in invoice processing, bank deposits, and dispute resolution. Delivers improved cash flow and customer satisfaction through clear communication and precise record-keeping. Experienced in financial reporting and collections management, with a strong focus on resolving billing discrepancies and optimizing invoicing processes.
Overview
8
8
years of professional experience
Work History
Accounts Receivable Administrator
Phoenix Instruments
Lisle, IL
10.2021 - Current
- Managed collections efforts, improving cash flow through effective communication with clients.
- Processed and reconciled customer invoices to ensure accurate accounts receivable records.
- Leveraged accounting software to streamline invoicing procedures, reducing processing time significantly.
- Collaborated with cross-functional teams to resolve billing discrepancies and enhance customer satisfaction.
- Document management
- Purchasing products needed in the warehouse and office.
- Receiving Orders from Customers, entering them in the system using MAS 90 (Sage) and issuing Sales orders, pick sheets etc.
- Leveraged strong communication skills to negotiate repayment plans with delinquent customers effectively, ultimately recovering revenue without jeopardizing relationships.
- Maintained accurate financial records through regular account reconciliation and adjustments when necessary.
- Evaluated customer creditworthiness using various tools, including credit reports and financial statements analysis.
- Improved reporting accuracy by conducting thorough data analyses and identifying discrepancies in financial statements.
- Facilitated timely payment from customers by providing detailed invoice information and addressing any concerns promptly.
- Verified discrepancies and resolved clients' billing issues
- Prepared bills receivable, invoices, and bank deposits.
- Handled day-to-day accounting processes to drive financial accuracy.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Reconciled company bank, credit card and line of credit accounts, investigating, and resolving discrepancies to keep accounts audit-ready.
- Customer order tracking
Coordinator
True Medspa
New Lenox, IL
01.2019 - 01.2020
- Coordinated scheduling for client appointments, optimizing staff utilization and enhancing customer experience.
- Implemented process improvements for client intake procedures, increasing efficiency in service delivery.
- Developed training materials for new hires, fostering a smooth onboarding experience and reducing ramp-up time.
- Coordinated patient scheduling and appointment management to optimize clinic workflow.
- Managed front desk operations, ensuring efficient patient check-in and check-out processes.
- Developed and maintained electronic health record systems for accurate patient information tracking.
- Implemented process improvements that enhanced patient satisfaction and reduced wait times.
- Maintained a well-organized front office environment, contributing to a positive patient experience.
- Enhanced patient satisfaction through prompt responses to inquiries, accurate appointment scheduling, and clear communication of policies.
- Developed and maintained positive relationships with patients, providers, and other healthcare professionals to promote a collaborative work environment.
- Handled high call volumes with professionalism and efficiency, addressing patient concerns and directing calls as appropriate.
- Managed patient records with strict adherence to HIPAA regulations, ensuring confidentiality and security of sensitive information.
- Improved operational efficiency by maintaining an organized filing system for easy retrieval of medical records when needed.
- Assisted in the development of office policies and procedures for improved efficiency and compliance with industry standards.
- Oversaw appointment scheduling and itinerary coordination for both clients and personnel.
- Resolved issues through active listening and open-ended questioning, escalating major problems to manager.
Education
Bachelor of Arts - Public Relations, Marketing
Loyola University of Chicago
Chicago, IL05-2009
Skills
- Invoice processing
- Accounts receivable reporting
- Credit management
- Debt collection
- Dispute resolution
- Financial statements
- Financial reporting
- General ledger maintenance
- AR management
- Invoice statements
- Bank deposits
- Financial analysis
- Billing statements
- Organization skills
- Multitasking
- Handling confidential materials
- Vendor relationships
- Inventory control
Timeline
Accounts Receivable Administrator
Phoenix Instruments
10.2021 - Current
Coordinator
True Medspa
01.2019 - 01.2020
Bachelor of Arts - Public Relations, Marketing
Loyola University of Chicago