Courtney Parker
Belleville
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Millennium Hotel. Proven ability to engage guests and resolve issues promptly, ensuring repeat business. Experienced in cash handling and maintaining organized environments, contributing to efficient operations and positive guest experiences.
Overview
12
12
years of professional experience
Work History
Server
Keystone Assisted Living
06.2024 - 12.2024
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Wedding Coordinator
Completely Coorinated
10.2022 - 01.2024
- Ensured timely execution of all wedding day tasks, facilitating smooth transitions between ceremony components.
- Oversaw setup and breakdown of wedding decorations and supplies.
- Designed detailed timelines for each wedding event, ensuring clear expectations were set and met by all parties involved.
- Developed and adhered to timelines to keep ceremony and reception running smoothly.
- Handled customer service inquiries and complaints and immediately resolved issues to guest satisfaction.
Picker
Amazon
08.2016 - 03.2020
- Worked fast to meet assigned daily picking quotas.
- Pulled orders quickly to maintain demanding productivity goals.
- Maintained a clean and organized warehouse, ensuring easy access to products for efficient picking.
- Expedited the picking process for faster order fulfillment using handheld scanners and inventory management software.
Front Desk Agent
Millennium Hotel
07.2012 - 01.2014
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Collected room deposits, fees, and payments.
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Resolved guest issues promptly, resulting in positive feedback and return visits.
Education
Associate of Arts - Retail Management / Hospitality
Stevens Institute of Business And Arts
Belleville, IL07-2014
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
Accomplishments
Parent of the Year/ Headstart 2019-2021
Girl Scout Troop Leader 2020
Timeline
Server
Keystone Assisted Living
06.2024 - 12.2024
Wedding Coordinator
Completely Coorinated
10.2022 - 01.2024
Picker
Amazon
08.2016 - 03.2020
Front Desk Agent
Millennium Hotel
07.2012 - 01.2014
Associate of Arts - Retail Management / Hospitality
Stevens Institute of Business And Arts
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