Summary
Overview
Work History
Education
Skills
Affiliations
Timeline
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Courtney McKay

Carmi,IL

Summary

Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

3
3
years of professional experience

Work History

Concierge Banker II

Banterra Bank
12.2021 - Current
  • Build and sustain relationships with customers to determine their banking needs.
  • Process transactions and give excellent customer service.
  • Identify needs of my customers to ensure healthy and trusting relationship.
  • Adhere to bank security, regulations, and compliance requirements.
  • Cross-sell our products when I see fit for customer's need.
  • Open personal accounts, business accounts, and other types of accounts that may be needed.

Central Processor

Deaconess Gateway Hosptial
01.2021 - 12.2021
  • Calibrated machines to maintain required productivity levels and adherence to quality standards.
  • Received and reviewed incoming documents and materials.
  • Increased productivity by effectively managing workload and prioritizing tasks.
  • Maintained organized work area by cleaning and removing hazards.

Education

Bachelor of Science - Business Administration

Southern Illinois University Carbondale
Carbondale, IL

Associate of Science - Accounting

Southeastern Illinois College
Harrisburg, IL
05.2022

High School Diploma -

Carmi-White County High School
Carmi
05.2019

Skills

  • Quick-learner
  • Ambitious
  • Leader
  • Team-orientated
  • Self-aware
  • Thorough
  • Personable
  • Multi-tasker
  • Dependable
  • Creative

Affiliations

  • White County CEO Mentor
  • White County CEO Board Member
  • Banterra Bank Career Track Program
  • Banterra Bank Brand Ambassador Program

Timeline

Concierge Banker II

Banterra Bank
12.2021 - Current

Central Processor

Deaconess Gateway Hosptial
01.2021 - 12.2021

Bachelor of Science - Business Administration

Southern Illinois University Carbondale

Associate of Science - Accounting

Southeastern Illinois College

High School Diploma -

Carmi-White County High School

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Courtney McKay