Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Courtney Mattox

Chicago

Summary

Healthcare professional with comprehensive background in providing compassionate patient care and support. Known for reliability and adaptability in dynamic healthcare environments. Brings strong skills in patient monitoring, basic medical procedures, and effective communication, ensuring seamless team collaboration and optimal patient outcomes.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Certified Nursing Assistant

Ascension
03.2025 - Current
  • Provided high-quality personal care services such as bathing, grooming, dressing, and feeding to ensure patient dignity.
  • Assisted patients with daily living activities for enhanced comfort and wellbeing.
  • Checked patient vitals such as temperature, blood pressure, and blood sugar levels.
  • Maintained a clean, safe environment by sanitizing surfaces, changing linens, and disposing of waste properly.
  • Answered call lights and supported patient comfort and safety by adjusting bed rails and equipment.
  • Improved patient care quality by monitoring and recording vital signs, fluid intake, and output.
  • Promoted good oral and personal hygiene by aiding patients with shaving, bathing, and teeth brushing.
  • Reduced fall incidents by implementing safety measures like bed alarms and proper positioning techniques.
  • Enhanced team efficiency by promptly responding to call lights and reporting changes in patient condition to nurses.
  • Assisted with feeding and monitored intake to help patients achieve nutritional objectives.
  • Prevented pressure ulcers development through frequent turning, repositioning of patients, and diligent skin assessments.
  • Conducted regular rounds to monitor patients'' physical and mental status throughout shifts.
  • Performed accurate documentation of patient information according to established protocols for record-keeping purposes.
  • Cared for residents in assisted living facility and delivered high-quality support to meet needs.

Administrative Assistant

Best Foot Forward
08.2022 - 12.2024
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
  • Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
  • Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
  • Facilitated collaboration within team by organizing regular meetings and tracking project progress.
  • Maintained inventory of office supplies and placed orders.
  • Supported recruitment processes, scheduling interviews and communicating with applicants to improve hiring timelines.
  • Maintained confidentiality of sensitive information, adhering strictly to data protection regulations.
  • Enhanced office environment, organizing spaces for better workflow and employee comfort.

Home Health Caregiver

Honor Care
07.2020 - 12.2024
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Assisted patients with daily living activities, improving their overall quality of life.
  • Performed light housekeeping duties to maintain a clean, safe, and organized living space for patients.
  • Ensured timely transportation of patients to appointments or social engagements, enhancing their ability to maintain an active lifestyle outside the home setting.
  • Developed strong relationships with patients and families through open communication channels and empathetic listening skills.
  • Provided physical assistance for mobility, promoting independence and safety in the home environment.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Promoted a positive atmosphere within the home setting by engaging patients in meaningful conversation and activities.

Customer Service Representative

Verizon Wireless
11.2019 - 04.2022
  • Managed a high volume of calls daily, maintaining composure under pressure while providing exceptional service.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
  • Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
  • Adhered to company policies and scripts to consistently achieve call-time and quality standards.
  • Reduced call resolution time through efficient problem-solving and communication skills.
  • Provided empathetic support for customers experiencing personal difficulties, building rapport and trust in our brand.
  • Documented and detailed calls and complaints using call center's CRM database.
  • Adapted quickly to new technologies introduced into the call center environment, utilizing tools effectively during customer interactions.
  • Exceeded first-call resolution targets by actively listening to customers'' concerns and addressing them thoroughly.
  • Placed outbound customer service or customer satisfaction calls to follow up on issues.
  • Addressed customer account discrepancies and concerns.
  • Maintained a thorough knowledge of products and services to provide accurate information to customers.
  • Retained customers considering cancellation by addressing their concerns, offering alternative solutions, and showcasing the value of our products and services.
  • Detailed payment options and explained price, receipt and billing details to customers.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Educated customers about billing, payment processing and support policies and procedures.

Education

High School Diploma -

Academy of Scholastic Achievement
Chicago, IL

Skills

  • Patient care
  • HIPAA compliance
  • Reliable team player
  • Direct patient care
  • Basic life support
  • Alzheimer's and dementia care
  • Collecting vital signs
  • Bathing assistance
  • Compassionate
  • Customer service
  • Data entry
  • Active listening
  • Customer relationship management
  • Microsoft Excel
  • Microsoft Word
  • Microsoft outlook
  • Scheduling and calendar management

Certification

  • Certified Nursing Assistant (CNA) - State Boards of Nursing.

Timeline

Certified Nursing Assistant

Ascension
03.2025 - Current

Administrative Assistant

Best Foot Forward
08.2022 - 12.2024

Home Health Caregiver

Honor Care
07.2020 - 12.2024

Customer Service Representative

Verizon Wireless
11.2019 - 04.2022

High School Diploma -

Academy of Scholastic Achievement

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Courtney Mattox