Courtney Macias

Managed inbound calls regarding benefits for providers treating members. Assisted with claims by addressing various denials and utilizing claim tools to determine necessary adjustments. Coordinated medical records sent by providers for review, ensuring proper routing to the appropriate department. Handled inventory tasks during periods without calls.

• Make deposits and withdrawals help get statements or transaction history make out routing and account numbers on letterhead help fingers by getting customer info make change orders help verify others change orders help Countdown the Vault and the TCR help run work answer the phones and get them to the appropriate person and whatever other jobs are in between

• Help with deposit and withdraw and open new accounts

• I would write loans. Take payments and make deposits I would cover other stores and all the stuff in between I also worked on dialer system to make and receive calls

• As a cashier I ran a register I was also a sc- service coordinator I was in charge of the front end I would tell the cashiers what lanes to use I would count the registers for audit I would also collect and deposit money when cashiers drawers got to full