Courtney Knutte

- Prepared and made daily deposits and assisted with invoice processing and bank reconciliation.

- Administered payroll and maintained proper documentation of employee personnel.

- Coded and entered daily invoices with in-house accounting software.

- Interpreted and communicated work procedures and company policies to staff.

- Reviewed files and records to obtain information and respond to requests.

- Implemented corporate or departmental polices, procedures, and service standards in conjunction with management.

- Monitored payments due from clients and promptly contacted clients with past due payments.

- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.

- Inspected properties regularly to identify deficiencies and schedule repair.

- Collected monthly assessments, rental fees, deposits and payments.

- Updated tenant and unit information to keep current in housing database.

- Exercised direct supervision over property staff.

- Facilitated tenant paperwork processing and verification.

- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations.

- Drafted and monitored budgets for overall maintenance and operations.

- Oversaw and monitored preventative maintenance and energy management inspections and programs.

- Forwarded suit list to attorney on delinquent tenants and testified in court in connection to delinquent judgments and possession litigation.

- Handled resident complaints and expedited maintenance requests.

- Solicited and analyzed bids for repairs, renovation and general maintenance.

- Created annual budget and monthly reports for the Board.

- Worked with on-site and remote service providers to support tenants requesting accommodations.

- Investigated and resolved property complaints and violations to foster pleasant living environment for residents.

- Coordinated with maintenance and contractors to promote timely turnovers after move-outs.

- Responded to tenant maintenance requests according to agreed conditions for building functionality.