Courtney Huston
Rochester
Summary
Organized and dependable candidate, successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Strong communication and time management skills with knowledge in, office management and organization, insurance, payment collections, State of Illinois benefits, computer systems, call center work environments etc.
Overview
5
5
years of professional experience
Work History
Retirement Benefits Representative
State of Illinois
Springfield, IL
07.2025 - Current
- Assisted state members with questions regarding pensions, disability, survivor benefits, insurance and other needs
- Worked in call center environment, taking 70-120 calls per day
- Provided excellent customer service and used research and critical thinking to assist members
- Attended monthly meetings with supervisors to discuss the quality of calls and changing policies and procedures
- Utilized computer software applications such as Microsoft, Adobe, and Citrix
Patient Financial Specialist
Memorial Medical Center
Springfield, IL
04.2023 - Current
- Greeted and assisted over 275 patients daily with check-in procedures.
- Maintained patient confidentiality by adhering to HIPAA guidelines and hospital policies.
- Processed patient payments towards medical bills.
- Assisted patients with help understanding the billing processes.
- Generated estimate statements for self-pay patients.
- Verified insurance coverage and eligibility for medical services prior to scheduling appointments to prevent billing issues.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
- Performed patient scheduling and registration functions to serve as initial contact point for medical office visits.
Office Assistant
Brightstar Care
Springfield, IL
06.2021 - 02.2023
- Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
- Utilized office management software to record and track customer information.
- Assisted with preparation and delivering of new hire orientations.
- Organized and filed all employee and client medical records.
- Assisted in the field as needed with in home client care.
Education
High School Diploma - undefined
Rochester High School
Rochester, IL50 Credit Hours - Elementary Education
Lincoln Land Community College
Springfield, IL05.2015
Skills
- Able to Meet Deadlines
- Clerical and Filing Support
- Call Center
- Adaptability and Flexibility
- Multitasking Abilities
- Professionalism and Ethics
- Performance standards compliance
- Software Knowledge
- Interpersonal Skills
- Punctual and Hardworking
Timeline
Retirement Benefits Representative
State of Illinois
07.2025 - Current
Patient Financial Specialist
Memorial Medical Center
04.2023 - Current
Office Assistant
Brightstar Care
06.2021 - 02.2023
High School Diploma - undefined
Rochester High School
50 Credit Hours - Elementary Education
Lincoln Land Community College