Courtney Herbert
Chicago,IL
Summary
Creative and effective Teacher offering multiple years of experience developing and implementing English, Language Arts and History course curriculum. Proficient in evaluation, monitoring student performance and organizing examinations. Detail-oriented with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Hardworking and energetic individual with excellent communication and supervisory skills.
Overview
8
8
years of professional experience
Work History
Middle and High School English Teacher
Somerset Academy
08.2021 - Current
- Developed and implemented lesson plans for middle and high school English classes
- Assessed and evaluated students' progress and provided constructive feedback
- Managed classroom behavior and maintained a positive learning environment with over 100 student throughout the school year
- Coordinated with parents, colleagues, and administration to support student success
- Integrated technology and innovative teaching methods to enhance learning.
Group Home Resident Advisor
Shelter Inc.
11.2020 - 08.2021
- Provided casework services to residents, including treatment plans and transportation
- Collaborated with outside agencies for short-term and long-term treatment plans
- Implemented individual, family, and group counseling programs
- Ensured compliance with agency policies and child welfare ethics.
- Developed strong relationships with residents, fostering a supportive and inclusive living community.
Ground Security Coordinator
TregoDugan Aviation
01.2020 - 08.2020
- Led security operations with strong organizational skills
- Addressed passenger inquiries with expertise and professionalism
- Managed time effectively and fairly.
- Handling security and customer service for a max of 30 flights a day.
Customer Appreciation Trainer
Chewy
06.2018 - 12.2019
- Trained and mentored new hires on company policies and procedures resulting in stronger staff development and increased productivity.
- Operated 5-15 machinery to produce personalized cards for various occasions
- Verified and stamped envelopes for accurate delivery.
Shipment Manager
Designers Closet
10.2016 - 05.2018
- Organized and maintained stock orders and inventory
- Assisted customers in selecting complete outfits
- Trained new stock clerks on store procedures.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Rotated merchandise and displays to feature new products and promotions.
- Maintained neat and organized backroom to easily access merchandise and drive sales.
Education
Master of Science - Child Protection And Juvenile Justice
Nova Southeastern University
Davie, FL08.2020
Bachelor of Science - Political Science And Pre Law
Florida Agricultural & Mechanical University
Tallahassee, FL05.2018
Skills
- Problem-solving skills
- Organizational ability
- Adapting to Different Learning Styles
- Editing and proofreading
- Microsoft Office
- Adaptability and Flexibility
- Effective Communication
- Data Entry Standards Knowledge
Qualifications Summary
Solution-focused professional with extensive experience in customer service and teaching. Demonstrated leadership qualities, strong work ethic, and positive attitude. Highly organized self-starter with 8+ years of customer service experience and a proven ability to manage multiple projects and tasks. Resourceful problem-solver with the ability to analyze and translate complex customer requirements into effective solutions.
Volunteer Experience
- Teachers Aid, Early Learning Academy, 05/2018, 05/2019, Assisted with small group learning and lesson planning., Motivated students and supported classroom management.
- Volunteer Coordinator, Florida A&M University, 12/2017, 05/2018, Supervised and trained volunteers., Maintained updated volunteer files and set goals.
Timeline
Middle and High School English Teacher
Somerset Academy
08.2021 - Current
Group Home Resident Advisor
Shelter Inc.
11.2020 - 08.2021
Ground Security Coordinator
TregoDugan Aviation
01.2020 - 08.2020
Customer Appreciation Trainer
Chewy
06.2018 - 12.2019
Shipment Manager
Designers Closet
10.2016 - 05.2018
Master of Science - Child Protection And Juvenile Justice
Nova Southeastern University
Bachelor of Science - Political Science And Pre Law
Florida Agricultural & Mechanical University
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