Courtney Ferrara
Morris,IL
Summary
Dedicated worker with excellent hands on skills and a strong work ethic. Team player with the ability to work well in a fast paced and demanding environment. Thorough understanding of office construction and telecommunication needs. Frequently cited for performance above and beyond requirements. Skills include: 90 WPM Proficient in Microsoft Office, Microsoft Outlook, Maintain and Create Spreadsheets and Databases.
Overview
16
16
years of professional experience
Work History
Patient Scheduler/Educator/Supervisor of Scheduling
Morris Hospital
05.2013 - Current
- Schedule patient appointments, tests and surgeries, answer phones, enter information into Expanse
- Interview and train new employees.
- Call patients and schedule for appointments, tests and surgeries.
- Run reports for scheduling, including scheduler’s averages and workque totals.
- Help with schedulers and patient with issues.
- Work on Accureg and correct any insurance issues.
- Check to make sure all orders are attached to appointments
- Coordinated with other departments for seamless patient transfers, expediting necessary follow-up appointments.
- Maintained confidentiality and adhered to HIPAA regulations when handling sensitive patient information during the scheduling process.
- Verified insurance coverage and obtained pre-authorizations.
- Work on Self Pays for Outpatient side
Medical Receptionist
Allen Medical Center
01.2010 - 01.2013
- Schedule appointments and surgeries, print superbills, file and pull patient charts, answer phones, collect co pays from patients, enter information into the EMR.
- Schedule appointments, surgeries and nursing home visits for doctors.
- Enter information on patients into EMR.
- Pull patient’s charts for next day appointments.
- Eliminate billing costs from 50% by collecting patient co pays.
Education
Associates Degree - Healthcare Administration, Business
University of Phoenix
01.2010
Certificate of Accomplishment - Office Administration
Grundy Area Vocational Center
Morris, IL01.1995
Skills
- 90 WPM
- Proficient in Microsoft Office
- Proficient in Microsoft Outlook
- Prepare Self Pay Estimates for Patients
- Management of Filling and Data Entry
- Maintain and Create Spreadsheets and Databases
- Problem Solving
- Insurance verification
- Medical terminology
- Data entry proficiency
- Appointment scheduling
- Office workflow support
- Appointment coordination
Accomplishments
Help with build Exapnse, Accureg and Patient Works for Scheduling
Designed and help build new work flow for scheduling department
In the process of completing Lead Academy
Timeline
Patient Scheduler/Educator/Supervisor of Scheduling
Morris Hospital
05.2013 - Current
Medical Receptionist
Allen Medical Center
01.2010 - 01.2013
Certificate of Accomplishment - Office Administration
Grundy Area Vocational Center
Associates Degree - Healthcare Administration, Business
University of Phoenix
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