Courtney Emmert
Sandoval
Summary
Support‑focused professional with experience in client assistance, administrative coordination, and customer service. Strong communicator skilled in problem‑solving, building rapport, and guiding clients through processes with clarity and empathy.
Overview
1
1
Certification
4
4
years of professional experience
Work History
Gaming Parlor Customer Support & Administrative Ro
Fay's Place & Silver Dollar
Centralia
05.2026 - Current
- Delivered friendly, high‑quality customer support, enhancing guest satisfaction in fast‑paced gaming environments.
- Assisted guests with machine issues, payouts, and account questions, ensuring seamless gaming experiences.
- Built rapport with regular customers, contributing to repeat engagement and positive feedback.
- Collaborated with management to resolve issues and maintain a safe, welcoming environment.
- Maintained accurate logs and handled transactions to support efficient daily operations.
Family Support Specialist
One Hope United
Centralia
11.2022 - 12.2023
- Guided youth and families in navigating services and meeting program requirements, enhancing their access to necessary resources.
- Established trust with youth and families through empathy and active listening, leading to stronger support relationships.
- Coordinated appointments and communication between families and caseworkers, facilitating timely service delivery.
- Collaborated with case managers, supervisors, and community partners to support family needs and program goals.
- Maintained accurate records, completed required forms, and supported compliance with agency standards.
Education
Odin Community High School
Odin, ILSome College (No Degree) - Paralegal Studies
Bryant & Stratton College
NYSkills
- Client Support — Clear, empathetic guidance that helps clients navigate processes, resolve issues, and feel supported
- Administrative Coordination — Scheduling, documentation, record‑keeping, and organized workflow management
- Communication & Rapport Building — Strong interpersonal communication, active listening, and relationship‑focused engagement
- Problem Solving — Quickly identifying issues and providing effective, practical solutions
- Customer support
- Case management
- Resource navigation
- Issue resolution
Certification
- Basset Certificate
References
References available upon request.
Timeline
Gaming Parlor Customer Support & Administrative Ro
Fay's Place & Silver Dollar
05.2026 - Current
Family Support Specialist
One Hope United
11.2022 - 12.2023
Odin Community High School
Some College (No Degree) - Paralegal Studies
Bryant & Stratton College