Summary
Overview
Work History
Education
Skills
Timeline
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Courtney Curtis

Blue Island

Summary

Dynamic Lab Assistant with proven expertise at Silvercross Hospital in specimen processing and laboratory techniques. Recognized for enhancing operational efficiency and training staff, while ensuring compliance with CLIA and OSHA standards. A sharp critical thinker committed to maintaining confidentiality and delivering exceptional results in fast-paced environments.

Overview

8
8
years of professional experience

Work History

Lab Assistant

Silvercross Hospital
08.2022 - Current
  • Supported quality control processes by meticulously documenting test results and observations.
  • Collaborated with medical staff to coordinate sample collection and processing efficiently.
  • Implemented safety procedures during lab operations, promoting a safe work environment.
  • Trained new staff on basic laboratory techniques and safety protocols, enhancing team performance.
  • Streamlined inventory management processes for lab supplies, reducing waste and improving availability.
  • Managed specimen sample handling, receiving, storage and inventory.
  • Logged samples correctly into computerized tracking system.
  • Enhanced laboratory efficiency by maintaining and organizing equipment, supplies, and samples.
  • Prepared samples for centrifugation, aliquoting and preserving sample integrity.
  • Assisted with support duties such as filling products, labeling products, testing samples and taking inventory.
  • Demonstrated flexibility working in a fast-paced and ever-changing environment.
  • Prepared specimens for testing and analysis.
  • Assisted with ordering supplies and equipment, calibrating instruments and preventive maintenance.
  • Maintained confidentiality of sensitive information pertaining to research findings, methodologies, or patient data when required by regulations or ethical standards.
  • Tracked collected specimens by initialing, dating, and noting times of collection.
  • Prepared samples for shipping and disposed of bodily fluids in proper containers.

Front Desk Receptionist

Double Tree Hotel By Hilton
12.2017 - 07.2022
  • Managed front desk operations, ensuring efficient guest check-in and check-out processes.
  • Provided exceptional customer service, addressing inquiries and resolving issues promptly.
  • Coordinated appointment scheduling for multiple departments, optimizing staff time and resources.
  • Maintained organized filing systems for guest records, enhancing data retrieval efficiency.
  • Utilized multi-line phone systems to handle incoming calls and direct them appropriately.
  • Assisted in training new reception staff on procedures and software systems, fostering team performance.
  • Implemented improved communication protocols with housekeeping and maintenance teams, reducing response times.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
  • Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
  • Collected room deposits, fees, and payments.
  • Enhanced customer satisfaction by providing efficient and professional front desk services.
  • Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
  • Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
  • Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
  • Organized and maintained files and records to ensure up-to-date documentation.
  • Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.

Education

Certificate - Phlebotomy

Moraine Valley Community College
Palos Hills, IL
05.2018

Skills

  • Laboratory techniques
  • Specimen processing
  • Lab equipment maintenance
  • Lab inventory management
  • Sharp critical thinker
  • Data logging
  • CLIA & OSHA compliance
  • Trained in HIPAA compliance
  • File management
  • Phlebotomy
  • Laboratory record keeping
  • Data entry
  • Specimen tracking
  • Centrifugation techniques

Timeline

Lab Assistant

Silvercross Hospital
08.2022 - Current

Front Desk Receptionist

Double Tree Hotel By Hilton
12.2017 - 07.2022

Certificate - Phlebotomy

Moraine Valley Community College

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Courtney Curtis