Summary
Overview
Work History
Education
Skills
Data Entry Clerk
Timeline
Generic

Courtney Cole

Chicago

Summary

Detail-oriented data entry professional with 5+ years of experience in managing and processing large volumes of data with high accuracy. Proven track record of improving data entry processes, reducing errors, and increasing productivity by 20%. Proficient in Excel, Access, and various CRM systems.

Overview

9
9
years of professional experience

Work History

Claims Processor

Chicago Lighthouse
11.2024 - Current
  • Managed high-volume mail processing, including applications, updates, and inquiries, ensuring efficiency and accuracy.
  • Maintained strict confidentiality of customer information in compliance with PCI standards.
  • Processed and verified incoming documents for accuracy and compliance with company standards.
  • Collaborated with cross-functional teams to streamline workflows and improve processing efficiency.
  • Increased productivity by 73% effectively managing workload and prioritizing tasks.

Data Entry Intern

Digital Logistics Inc.
03.2021 - 10.2024
  • Achieved a 95% customer resolution rate.
  • Implemented 60 quality control measures, resulting in a 58% increase in positive feedback.
  • Completed 8 product training modules, reducing problem-solving time by 28%.
  • Managed 15 complex projects, delivering on time and 31% under budget.
  • Resolved 140 weekly escalated calls, consistently achieving satisfactory outcomes.
  • Collaborated with team members to streamline data entry processes, enhancing overall productivity.

Customer Support Specialist

Conduent
06.2019 - 01.2021
  • Established performance goals for a team of 36.
  • Increased satisfaction by 17% via cross-training 4 team members within the first quarter.
  • Managed 22 escalated complaints, maintaining a 36% resolution rate.
  • Engaged with 45 daily customers across multiple channels.
  • Reduced the average handling time by 30 minutes managing 3 concurrent tasks.
  • Led customer service team in achieving high satisfaction ratings through effective training and support.

Data Entry Clerk

Alorica AT HOME INC
02.2017 - 06.2019
  • Supported 40+ daily clients, resolving inquiries efficiently.
  • Improved script accuracy via data analysis.
  • Led weekly team meetings to discuss performance metrics and share best practices.
  • Maintained accurate data entry for customer accounts, ensuring timely updates and corrections.
  • Processed high volumes of account transactions with a focus on precision and efficiency.

Education

Bachelor of Science - Data Analytics

Southern New Hampshire University
Salt Lake City, UT
12.2025

Skills

  • Customer Service: Technical Support, Email Support, Live Chat Support, Call Documentation, Zendesk, Salesforce, CRM Software, Intamdem, IBIS, TCN, AWS
  • Administration: Data Entry, Invoice Processing, Order & Refund Processing, Microsoft Office Suite
  • Soft Skills: Efficient & Detail-Oriented, Creative Problem Solving, Supervisory Experience
  • Claims review
  • Accuracy and precision
  • Claims processing software
  • Data entry proficiency
  • Data entry
  • Appointment scheduling
  • Prior authorization processing

Data Entry Clerk

Data Entry Intern

Timeline

Claims Processor

Chicago Lighthouse
11.2024 - Current

Data Entry Intern

Digital Logistics Inc.
03.2021 - 10.2024

Customer Support Specialist

Conduent
06.2019 - 01.2021

Data Entry Clerk

Alorica AT HOME INC
02.2017 - 06.2019

Bachelor of Science - Data Analytics

Southern New Hampshire University

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