Courtney Brewer
Chicago
Summary
Dynamic and dedicated professional with experience at The Perfect Cup Cafe and Jeni's Splendid Ice Creams LLC, excelling in customer service and team leadership. Recognized for enhancing customer satisfaction through friendly interactions and attention to detail. Proficient in POS systems and committed to fostering a collaborative environment, ensuring high-quality service and operational efficiency.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Barista/ Cashier
The Perfect Cup Cafe
11.2024 - Current
- Maintained a clean and organized workspace for optimal productivity and safety.
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs.
- Operated espresso machines and commercial coffee brewers to create beverages.
- Fostered loyal customer base by remembering regulars' orders and preferences, making them feel valued.
ABA Therapist
Chicago ABA Therapy
10.2023 - 11.2024
- Utilized a variety of instructional methods including discrete trial training, natural environment teaching, and incidental learning to engage clients throughout therapy sessions effectively.
- Improved patient outcomes by implementing individualized ABA therapy plans tailored to each client''s needs.
- Implemented behavior intervention plans, increasing positive behaviors and reduce challenging behaviors.
- Collaborated with multidisciplinary teams of professionals to develop cohesive care plans for individuals with ASD and other developmental disabilities.
Team Leader
Jeni's Splendid Ice Creams LLC
04.2022 - 02.2024
- Greeted incoming customers and provided reliable, friendly customer service.
- Gave engaging flavor descriptions and recommendations to customers
- Mentored new hires, providing guidance to ensure their successful integration into the team.
- Led by example through consistently maintaining excellent and professional service.
Sandwich Maker
Gayle V's Best Ever Grilled Cheese
09.2020 - 03.2022
- Kept workstations well-organized and sanitized throughout shifts, promoting cleanliness and reducing cross-contamination risks.
- Organized freezers, refrigerators and storage rooms by receiving, recording, and moving food and beverage supplies and products.
- Maintained strict adherence to food safety guidelines and regulations, ensuring a safe dining experience for customers.
- Enhanced customer satisfaction by consistently preparing high-quality sandwiches and maintaining a clean workspace.
Education
Master of Arts - Counseling Psychology
The Chicago School of Professional Psychology
Chicago, IL06-2027
Master of Arts - Psychology
DePaul University
Chicago, IL06-2023
Skills
- Time management
- Friendly and outgoing
- Attention to detail
- POS systems
- Team player
- Adaptive and creative
Certification
- Food Handlers Certification
- CPR, First Aid, and AED Certified
Timeline
Barista/ Cashier
The Perfect Cup Cafe
11.2024 - Current
ABA Therapist
Chicago ABA Therapy
10.2023 - 11.2024
Team Leader
Jeni's Splendid Ice Creams LLC
04.2022 - 02.2024
Sandwich Maker
Gayle V's Best Ever Grilled Cheese
09.2020 - 03.2022
Master of Arts - Counseling Psychology
The Chicago School of Professional Psychology
Master of Arts - Psychology
DePaul University
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