Courtney Bontrager
Decatur
Summary
Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and the ability to quickly learn a new skill. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant
American Family Insurance
05.2022 - Current
- Provides customer service for clients regarding their policies and payments
- Assists claims department in high-stress situations
- Sells auto and property insurance in the local community, specifically Moultrie and Macon counties
- Facilitates smooth communication between agents and clients.
- Reduced errors in documentation by meticulously proofreading and editing written and digital materials.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
Kitchen Staff - Full Time
Love's Travel Stops & Country Store
09.2020 - 05.2022
- Delegated tasks within kitchen staff to ensure completion up to company and health code standards
- Facilitated internal communication within kitchen staff to optimize teamwork
- Lead food preparation for following day to ensure effective time management
- Processed weekly shipments and prepared reports for supervisors
- Trained new employees in kitchen tasks.
- Skilled at working independently and collaboratively in a team environment.
Receptionist - Full Time
Graham Veterinary Clinic
06.2018 - 09.2020
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Facilitated client-doctor communication
- Managed appointment scheduling, patient files, and communication delegation for staff.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Assisted in many different tasks throughout the clinic as needed/
Pharmacy Technician - Full Time
Dicks Pharmacy
06.2016 - 03.2018
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Facilitated communication with office staff to ensure smooth teamwork
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions, side effects, and insurance details.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
Education
High School Diploma -
Arthur Lovington Atwood Hammond High School
Arthur, IL06.2015
Skills
- Billing and Invoicing
- File Management
- Reception Management
- Clerical Support
- Data Entry
- Multi-Line Telephone Systems
- Microsoft Outlook
- Microsoft Word
- Microsoft Excel
- Customer Engagement
- Scheduling and calendar management
Certification
- Auto Insurance License - June 2022
- Homeowners Insurance License - June 2022
Timeline
Office Administrative Assistant
American Family Insurance
05.2022 - Current
Kitchen Staff - Full Time
Love's Travel Stops & Country Store
09.2020 - 05.2022
Receptionist - Full Time
Graham Veterinary Clinic
06.2018 - 09.2020
Pharmacy Technician - Full Time
Dicks Pharmacy
06.2016 - 03.2018
High School Diploma -
Arthur Lovington Atwood Hammond High School
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