Cosme Villegas
Chicago
Summary
Dynamic leader with proven success in operations management and customer relations, honed at EcoBrite Linen and other notable companies. Excelled in enhancing team performance and satisfaction, achieving production targets, and resolving conflicts efficiently. Skilled in policy enforcement and POS systems, my approach significantly improved service delivery and operational efficiency.
Overview
6
6
years of professional experience
Work History
Floor Manager
Hotel Linen and Uniform Services
03.2024 - 02.2025
- Managed team of 30+ employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently..
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
Truck Helper
Salvation Army Thrift Store
11.2018 - 04.2019
- Provided exceptional customer service, addressing concerns and resolving issues promptly.
- Assisted drivers in navigating congested traffic areas safely, reducing travel time between stops.
- Participated in ongoing training sessions to stay current on industry best practices and company policies.
- Assisted with loading and unloading trucks for efficient delivery times.
2nd Shift Supervisor
EcoBrite Linen
04.2019 - 03.2024
- Exceeded production targets consistently by motivating the team to perform at their best and fostering a culture of accountability.
- Resolved conflicts among team members promptly, fostering a harmonious work environment conducive to collaboration and productivity.
- Increased employee satisfaction by addressing concerns, providing constructive feedback, and promoting a positive work environment.
- Collaborated with other supervisors to evaluate employee performance, identify areas for improvement, and develop strategies for professional growth.
- Mentored junior team members on best practices in supervisory roles while sharing valuable insights from past experiences.
Education
High School Diploma -
Roma Gigh School
Roma, TX06.2001
Skills
- Employee management
- Customer relations
- Policy enforcement
- POS systems
- Operations management
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Floor Manager
Hotel Linen and Uniform Services
03.2024 - 02.2025
2nd Shift Supervisor
EcoBrite Linen
04.2019 - 03.2024
Truck Helper
Salvation Army Thrift Store
11.2018 - 04.2019
High School Diploma -
Roma Gigh School
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