Cory Smith
Round Lake Park
Summary
Engineering professional with proven track record in field service roles. Expertise in troubleshooting and maintaining advanced systems, driving operational excellence. Known for strong collaboration skills and results-driven mindset, adapting to dynamic project requirements seamlessly. Possesses technical proficiency and commitment to quality service.
Overview
16
16
years of professional experience
Work History
Sr. Field Service Engineer
Mitsubishi Electric and Automation
Vernon Hills, IL
03.2011 - Current
- Leveraged expertise in CNC controls and drive systems to enhance operational efficiency across various product lines.
- Specialized in robot repair, focusing on SD/SQ series and FR models to enhance operational efficiency.
- Demonstrated expertise in industrial automation products, including VFDs, servos, PLCs, and HMIs.
- Facilitated customer repairs and service restoration for numerous machine tools and manufacturing cells through on-site assistance and phone support.
- Provided training to new engineers while supporting colleagues in resolving intricate technical issues.
- Collaborated with customers and engineers to integrate mechanical systems with Mitsubishi hardware.
- Investigated root causes of issues related to customer interactions and equipment performance.
- Contributed to 24/7 phone support system operations.
- Embraced organizational transformations and contributed to the development of value-added services and financial sales strategies.
- Engaged directly with MTB dealers and customers to facilitate solution implementation.
Test Engineer
Accelerated Assemblies
Elk Grove Village, IL
08.2010 - 03.2011
- Conducted quality assessments and inspections of circuit boards to maintain product integrity before shipment to customers.
- Facilitated interdepartmental communication to enhance efficiency in board production.
- Executed repairs and rework on returned failed products to ensure quality standards.
Education
Bachelor of Science -
Bachelor of Science - Electronics Engineering Technology
DeVry University
Addison, IL06-2010
Skills
- Troubleshooting complex systems
- Eager to embrace new challenges
- Client-oriented
- Understands client objectives
Timeline
Sr. Field Service Engineer
Mitsubishi Electric and Automation
03.2011 - Current
Test Engineer
Accelerated Assemblies
08.2010 - 03.2011
Bachelor of Science -
Bachelor of Science - Electronics Engineering Technology
DeVry University